Digital Research Manager Administrative Services
Fixed Term - Full Time
Job Closing Date: 23/02/2025
THE ROLE Contract: 12 month FTC
Location: The role will be based in one of BBC Media Action’s offices in Africa or Asia. Current BBC Media Action offices are in the following cities, and the role could be based in any of these, subject to the prevailing security situation at the time of appointment: Abuja, Addis Ababa, Dar Es Salaam, Delhi, Dhaka, Freetown, Hargeisa, Jakarta, Juba, Kabul, Kathmandu, Lusaka, Nairobi, Phnom Penh, Tunis, Yangon. Candidates based in these countries but outside these cities would be offered support to relocate if necessary.
Salary: Competitive on relevant local scale
Reports to: Senior research manager
Job Purpose The Digital Research Manager will be responsible for ensuring research is well designed technically across a portfolio of countries and is appropriately resourced, implemented, reported and disseminated to a range of audiences. Reporting to a Senior Research Manager, the Digital Research Manager will manage the research programme in multiple countries. The role will focus on understanding digital audiences and advancing organisational understanding and management of digital metrics, as well as measuring the impact of digital projects.
Key Responsibilities and Accountabilities Undertake and support others to design and undertake research and analysis that will help to understand audiences’ changing use of digital and online media in developing contexts.
Design, develop, and support the implementation of an improved system of data analytics, segmentation, and visualisation using existing social media data and other digital data across projects.
Conduct analysis of large and complex quantitative data sets and communicate insights in a simple and intuitive format for all stakeholders.
Support the team to design and conduct innovative digital research to inform and understand the impact of digital output.
Support and develop local research teams, including coaching and mentoring.
Communicate complex technical ideas using non-technical language to a wide range of audiences.
Work closely with in-country research managers and local researchers to ensure that all research activities are designed with safeguarding in mind.
Knowledge, Skills, Training & Experience Good knowledge of quantitative and/or qualitative research techniques, ideally through experience of digital and social research.
Understanding of or experience working with AI, machine learning, and chatbots.
Strong skills in analysis, visualisation, and interpretation of data.
Excellent skills in communicating complex data and insights to a range of stakeholders.
Strong digital research experience, including conducting research to understand digital media usage.
Experience monitoring trends in digital media usage, particularly among youth audiences.
Experience applying and training others to use social media analytics and social listening tools.
About BBC Media Action BBC Media Action is the BBC’s international development organisation, supporting independent media essential to democracy and development. We work in over 20 countries, reaching over 100 million people with trustworthy information. The cross-country research team supports research activities globally, providing support for research design and producing insights for in-country production teams.
DISCLAIMER This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance.
#J-18808-Ljbffr