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Waiting List Manager
The closing date is 08 April 2026
At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations.
Main duties of the job
The Waiting List Manager will be assisting the Imaging Senior Management team in ensuring there is efficient and effective waiting list/operational management within the CDC and all the services that it supports to enable it to deliver high quality patient care within the resources available.
The post holder will be required to work flexibly in order to deliver the Directorate/ CDC agenda and offer support to other colleagues across the operational and clinical management team as and when required.
The post holder will ensure monitoring and validation waiting lists/reporting backlogs whilst also monitoring and driving utilisation for the CDC service as a whole, with the focus on pathway achievement and reporting TAT. This will involve liaising with administration staff and clinical staff including the multidisciplinary team specialists throughout the trust. They will provide appropriate line management as required.
You will work as a team with both the Operational Service Managers and Senior Operational Service Manager across the Imaging Directorate and the CDC management team to assist in the delivery of departmental KPI's. You will produce accurate validation to ensure up to date preparation of performance data to be presented at weekly Performance Meetings.
About us
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we're highly regarded for our facilities, teaching and research. The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.
We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential. Our goal is to be a world‑class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.
Investing in the health and wellbeing of our staff is really important to us. We offer a range of options for our staff to help maintain a good work‑life balance including full time, part time hours and bank hours. We are also committed to offering flexible working wherever we can and where relevant to the role and the service, agile working. You can select your preferences upon application.
Job responsibilities
Please see attached Job Description and Personal Specification for the Junior Operational Services Manager post.
Person Specification
Qualifications
* Reasonable standard of GSCE A-C (3-9) or equivalent
* Diploma/Degree in Management or health related subject
* NVQ Level 3 in admin / customer service related area
Skills
* Awareness of NHS plan access Targets
* Ability to work in a high pressured environment & work to deadlines
* Able to develop strong multi-disciplinary relationships
* Able to positively influence to ensure effective and efficient delivery of service
* Ability to develop and deliver action plans in relation to the NHS Agenda
* Previous waiting list management experience
* Awareness of Trust policies & procedures
Experience
* Experience of working in an acute Trust
* Experience of management of National Targets
* Experience of Excel, both in data management and data creation
* Experience in introducing innovative practice
* An understanding of operational management roles
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
University Hospital of North Midlands NHS Trust
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