Team: Facilities Management
We are seeking a candidate with exceptional customer service skills and the ability to communicate clearly, confidently, and efficiently with both internal and external stakeholders. This customer-facing role involves daily interaction with a wide range of individuals, requiring a proactive, solution-oriented approach and a commitment to delivering a high standard of service.
We are looking for an enthusiastic individual with knowledge & experience of customer service coupled with fresh ideas to bring to our service.
As well as having excellent customer care skills, you will need to technically support our Admin Building managers in relation to repairs & maintenance and resolve day-to-day problems/queries as they arise. To do this you will need to prioritise your daily tasks and preferably have experience of working in a fast paced operational / engineering environment.
In addition to the above, knowledge of previous experience in dealing with Suppliers & contractors would be beneficial.
For further information about the role, or to arrange an informal discussion, please contact Lisa Thompsonwho will be the reporting manageron 0161 253 6200 or via email at l.thompson@bury.gov.uk .
The Key responsibilities for the role are outlined in the attached Job Specification alongside the key requirements criteria.
Normal hours of work are 37 hours per week based around the usual business working week. Dependent on service requirements, you may be required to work on a rota basis.
Flexi scheme is in operation, working hours are 9-5 based in Bury Town Hall.
Employee Benefits include:
* Local Government Pension Scheme.
* A range of attractive work/life balance policies in place together with a number of employee benefit and health and wellbeing offers including employee assistance programme.
* 25 days annual leave, rising to 30 days’ after 5 years
* Fantastic training and development opportunities
* Employee discount scheme which provides discounts with local business within the borough as well as a cycle to work scheme and car lease scheme
We support employees to work with agility, where appropriate for the post and service requirements.
We are committed to Bury being an equal society that recognises values and embraces all people, regardless of any difference, for the skills, abilities, and experiences they bring into the workforce and the wider community. Therefore, we guarantee an interview for disabled people, looked after children/ care leavers, armed forces personnel (including reservists and veterans) and carers of adults or disabled children if they meet the essential criteria.
For further information please see:
* Job description and person specification
* Work demands form (JA1)
* Privacy notice
About Bury
The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Appointment may be subject to a satisfactory disclosure at the appropriate level under the Disclosure and Barring Service.
In line with safer recruitment, please ensure that your application/CV covers your full employment history and there is a reason noted for any gaps in employment. Successful candidates will be asked to provide relevant references for the past ten years and character references will not be accepted.
Please note we are unable to support with sponsorship at this time.
As a Corporate Parent, ensure that the work and services you deliver considers our care experienced young people, promotes their life chances empowers them to influence the policies, services, and decisions that affect them, champions their rights, and ensure they grow up in the best possible way
Benefits of working for Bury Council
To hear about the benefits for working with Bury Council, please visit Bury - Home | greater.jobs
We support employees to work with agility, where appropriate for the post and service requirements.
We are committed to Bury being an equal society that recognises values and embraces all people, regardless of any difference, for the skills, abilities and experiences they bring into the workforce and the wider community. Therefore we guarantee an interview for disabled people, looked after children/ care leavers, armed forces personnel (including reservists and veterans) and carers of adults or disabled children if they meet the essential criteria.
Next steps
For an informal chat regarding the role please contact Lisa Thompson at l.thompson@bury.gov.uk
Interviews will be held on week commencing 17th November.