Responsibilities
:
1. Review established detection system-generated alerts to identify fraudulent activity related to transactions,promised accounts, and account openings
2. Investigate risk identified, make sound subjective decisions to escalate risky accounts, place and remove restrictions on accounts, securepromised accounts
3. Determine action required based on established procedures to protect the Bank's assets; work with supervisor on handling moreplex cases
4. Place appropriate hold on accounts deemed to have fraudulent activity. Track and document action taken in a timely and correct manner to provide a record of activity and meet audit andpliance requirements
5. Build rapport inmunication with customers, merchants, financial institutions, and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred
6. Meets established goals for all metrics, including call and case quality, productivity and customer acquisition by focusing on maximising service to customers
7. Assist in identifying and developing process enhancements to maximize efficiency of fraud detection activities as required
8. Identify risk and prevent loss from fraud reports, referrals from fraud email box, and return items (multiple sources/platforms)
9. Remains current on latest trends in industry, national and world fraud trends and prevention, and rmends tools, services and practices for improvement
10. Works closely with Financial Crime to escalate cases where appropriate
Basic Qualifications:
11. 1-2 years Fraud or Investigations experience in a financial institution
12. Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)
13. Strong understanding of the customer service experience
14. Must be self-directed, detail oriented, driven, and able to work independently in a team-oriented and fast paced environment.
15. Good analytical and problem-solving skills
16. Has flexibility to work late or arrive early as workload demands
Preferred Qualifications:
17. Degree/Diploma or equivalent military experience
18. Fraud Operations experience at a large retail bank
ABOUT GOLDMAN SACHS
At Goldman Sachs, wemit our people, capital and ideas to help our clients, shareholders and themunities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.
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Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity
Job ID 300005574327560