Receptionist - Nottinghamshire Job Title: Receptionist Location: Eden Hall Day Spa, Nottinghamshire About Us Eden Hall is an award-winning luxury destination spa, set within 100 acres of beautifully landscaped Nottinghamshire countryside. Known for its refined design, exceptional service, and immersive wellness experiences, Eden Hall offers guests an elegant escape where every detail is thoughtfully considered. As part of the Barons Eden collection, we are committed to excellence, craftsmanship, and creating memorable moments, delivered by passionate people in a sophisticated and inspiring environment. At Eden Hall, we create exceptional experiences for our guests, and that starts with how we treat our people. We believe happy, supported teams deliver the best service - and we work hard to make Eden Hall a place where you can grow, thrive, and feel proud of what you do. The Role To maintain the highest standards in the day-to-day operation of the Front of House department, ensuring the consistent delivery of high-quality guest services, excellent guest relations and professional contact with all visitors to Eden Hall Day Spa. Key Responsibilities Providing a warm, professional and confidential guest experience at all times Managing guest and member check-ins and check-outs efficiently, following standard procedures Acting as the first point of contact for enquiries in person, by phone and email Confidently use the booking system to manage reservations and daily administration Sharing expert knowledge of spa facilities, treatments and packages to enhance each visit Promoting and upsell spa services in a natural, guest-focused way Handling guest feedback and complaints calmly and professionally, escalating when required Ensuring Front of House areas are fully staffed, organised and ready for arrivals and departures Supporting smooth daily operations, including end-of-day reporting, stock tasks and logging requests Working collaboratively across departments, providing cover and support when needed Contributing ideas to continually improve service standards and guest experience Maintaining excellent standards of cleanliness, hygiene and presentation Following all Health & Safety, Fire, First Aid and COSHH procedures Ensuring Front of House operations meet company and legal requirements Personal Specification Be an excellent communication and interpersonal skills Be professional, friendly and approachable manner Have excellent attention to detail and accuracy Have the ability to follow procedures and maintain confidentiality Have a sales-focused approach with confidence in promoting services and products Have previous experience in reception, hospitality or customer service is desirable but not essential Additional Information 2 x Full-Time positions available - 37.5 hours per week Working 5 out of 7 days per week Shift patterns: 0630-1430hrs, 0700-1500hrs, 1115-1915hrs, 1430-2230hrs - shifts are scheduled across the week, including weekends, and operate on a rolling rota basis Why Join Us Competitive Rate of Pay Complimentary use of the leisure and spa facilities Staff canteen which provides a variety of lunch options daily Discount on overnight stays and spa days 30% discount on food and drink Employer workplace pension contribution Excellent Induction and training programme Perkbox Online benefits and discounts Refer-a-Friend scheme Free Parking Opportunities for professional development and career advancement People say you can't choose your family, well we choose you to be part of ours!