IT Support Technician
HD-Tech are proud to be partnering again with a leading UK-based manufacturer.
Join a dynamic IT team supporting 250+ users across the UK & Ireland. You’ll handle escalated support cases, deliver IT projects, maintain core systems, and keep our infrastructure running smoothly.
What you’ll do:
* Resolve complex IT issues & manage escalations.
* Maintain AD, Azure AD, Office 365, LAN, firewalls & servers.
* Deliver Windows updates, security patches & network upgrades.
* Support laptops/desktops setup & project rollouts.
* Work with suppliers & assist in IT planning.
* Occasional travel & out-of-hours support.
What you’ll bring:
* 5+ years in IT support/helpdesk roles.
* Strong knowledge of Windows Server, Office 365 & networking (TCP/IP, DNS, DHCP, VLANs).
* Backup/DR (Azure), switches/routers, Teams telephony.
* PowerShell or scripting experience.
* Security best practice know-how.
* UK driving licence & own vehicle.
Location: Ipswich + occasional travel
Contract: Permanent | Full-time
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