JOB DUTIES & RESPONSIBILITIES:
Operations Role:
* Conducts audits using client data to identify errors and recover revenue
* Reviews contracts, agreements and electronic documents
* Inspects and evaluates client financial information
* Documents audit operations
* Uses MS Office applications to combine evidence into claim packages
* Updates claims management system
* Actively partakes in team meetings
* Produces number and volume of claims goals as defined by team leader and/or management.
Recoveries Role:
* Packages claims for vendor and/or client
* Provides vendors with claim back-up information
* Contacts stakeholders in seek of resolution of claims
* Bills claims to client
* Updates claims management system
* Independently produces written correspondences to vendor inquiries.
* Analyses and assesses problems regarding client’s claims procedure and business operations based on appropriate audit concepts.
* Adheres to the overall timing and deadline of an audit cycle.
Requirements:
* Minimum of 2 years of business experience preferable (This refers to any 2 years of working experience in any work setting, a part-time or full-time paid job)
* On course for achieving a 2:1 or above in respective degree
* Looking for a placement year in between the second & third year of studies
FUNCTIONAL COMPETENCIES:
* Domain/Industry Knowledge & Focus: Demonstrated ability to review multiple project types or vendor complexity levels with limited support or claim review before sent to vendors or clients
* Data Analysis: Demonstrates proficiency in all tools used
* Problem Identification & Resolution: Creatively develops new ideas and solutions through acquired audit knowledge
* Identifies solutions to complex problems, seeking support as needed
* Regularly achieves production levels of claim value
* Identifies ways to improve audit process and procedures related to own tasks
* Finds ways to perform tasks more efficiently
* Demonstrates ability to serve as knowledge resource on some claim concepts to other members of staff and Offshore teams
* Continues to show strong skills in organizing and retaining information received and is able to identify how answers to limited questions may relate to broader concepts
* Handles correspondence across multiple concepts, accurately interpreting the main issue in vendor/client correspondence and addressing it professionally, in a clear, thorough and concise manner
BEHAVIORAL COMPETENCIES:
* THINKING: Maintains a Client Focus
* Delivers on commitments to clients
* Understands clients stated needs and requirements
* Communicates with vendors in professional and timely manner
* Meets clients’ needs
* Maintains positive relationships with clients and vendors
* RELATING: Communicates with Impact
* Communicates in clear and concise manner
* Values and listens to others
* Adapts communication to different audiences
* Shares information in a timely manner
* SELF-MANAGING:
* Remains calm and composed with day-to-day challenges
* Maintains focus when under pressure
* Recovers from setbacks typical to role
* Adapts to changes and shifting requirements, and maintains openness to new approaches
* Aware of own emotions and reactions
* Builds positive and trusting relationships with colleagues
* Sees the positive in people, situations and events
* Organizes info to complete daily work
* Plans and performs work in systematic way
* Seeks guidance with competing demands & priorities
* Manages tasks effectively to deliver work on time
* Shifts priorities as directed by others
* Takes Initiative:
* Takes responsibility for own performance – work done on time and to quality
* Performs routine tasks without being prompted
* Anticipates problems might encounter in daily tasks
* Accepts responsibility for and corrects mistakes
* Seeks out additional work; offers to help others
* ACHIEVING: Drives for Results
* Tenacious in overcoming routine challenges, seeks support
* Completes tasks in timely manner
* Strives to meet goals and objectives
* Maintains energy and focus
* Maintains self-motivation and determination to meet deadlines and expected outcomes
WORKING CONDITIONS:
* Benefits include Medical and Dental Schemes, Pension Scheme, Life Cover, Income Protection, 25 days holiday plus Bank Holidays, On-Line Learning Portal, Employee Assistance Programme, Subsidised Gym Membership, Eye Care, Cycle to Work Scheme.
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