Reception/First Impression Team Leader
Kingsley Napley is looking for a First Impression Team Leader to lead our Reception team and ensure our visitors, clients and colleagues receive a warm, seamless, and professional welcome every day.
As the First Impression Team Leader, you'll manage a team of four First Impression Assistants, overseeing the day-to-day running of our front-of-house and hospitality services. You'll be the first point of contact for clients and visitors, setting the tone for their experience at our firm.
You'll lead by example, scheduling rotas, hosting arrivals, coordinating events, and ensuring our client suites and meeting rooms are always immaculate. You'll also work closely with internal teams including Facilities, Hospitality, Marketing, and People & Culture.
What you'll be doing:
* Leading and developing the Reception team through regular meetings, performance reviews, and skill-building opportunities
* Managing front-of-house operations including switchboard, client hosting, and event coordination
* Ensuring meeting rooms and hospitality services meet high standards
* Liaising with suppliers, managing invoices, and producing service reports
* Acting as a Fire Warden and First Aider, ensuring compliance with Health & Safety policies
* Supporting wider Facilities and Events teams during busy periods
What we're looking for:
* Proven experience in customer service within a corporate or professional services environment
* Leadership and organisational skills
* Clear communication and client care abilities
* The ability to stay calm under pressure, be proactive, and detail-oriented
* Confident using MS Office, especially Outlook
* A team player who embodies our core values: Teamwork, Respect, Integrity, Fairness, Understanding, and Commitment
We offer an excellent benefits package, and successful applicants will join a supportive team, working in a friendly and professional environment. For further information and a detailed job description please visit our website at
Kingsley Napley are committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will be considered for employment regardless of race, age, disability, gender identity, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity and religion.