Are you our Medical Secretary hero? Could you help us provide great patient friendly service and secretarial support? Are you looking for an exciting challenge working as part of a busy Podiatry team?
If so, you could start off your career by supporting the Podiatry team within Diabetes, Endocrinology & Podiatry.
As the post holder, you will:
assist with typing, booking patient appointments, and administration tasks which will include dealing with telephone enquiries, and general office duties, in order to ensure our clinics, run smoothly.
be expected to contribute to the provision of the highest standards of patient care.
Does this sound like you? If so, we would love to hear from you!
Main duties of the job
You will be required to:
o provide high quality secretarial support to the department.
o have excellent communication skills and will need confidence when dealing with service users over the telephone and face-to-face.
o handle patient information on a daily basis, so you will be expected to have a high level of accuracy and confidentiality.
o need good data entry and IT skills.
o be able to prioritise your workload and work on the departmental database systems.
Being a good team player is a must, and you will uphold the Trust's PRIDE values.
Interviews to be arranged for 24/06/2026.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
* Fast Track Staff Physiotherapy Service
* Multi Faith prayer room
* Discounted gym memberships
* Excellent pension scheme and annual leave entitlement
* Wagestream - access up to 40% of your pay as you earn it
* Free Park & Ride service direct to NNUH site
* Free 24-hours confidential counselling support
* On-site Nursery
* On-site cafes offering staff discounts
* Flexible staff bank
* Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job responsibilities
* Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face) enquiries from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and staff. Respond to enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible. Communicate appropriately with patients who may be fearful, aggressive or have sensitive concerns needing reassurance and who may present difficulties in communication e.g. terminally ill patients, deaf patients, mentally ill patients and elderly confused patients.
* Attend to all communications, for example, emails, faxes, investigation results on a daily basis and prioritising and actioning as required.
* Accurately transcribe all correspondence by touch typing from audio / digital dictation or shorthand using knowledge of medical terminology. Generate routine and non-routine correspondence independently.
* Assist patients and their Carers by arranging translation/interpretation facilities.
* Demonstrate and maintain knowledge and understanding of Trust RTT policy.
* Update RTT in accordance with Trust guidelines. Assist the Administration and Clerical team with data management utilising PAS and other departmental patient databases.
* Complete the Tertiary referral proforma/template for internal/external referrals as per Trust policy
* Promptly action clinical investigations, results and outcomes. Utilise Trust reports to service and administer waiting lists, which may include outpatient, inpatient and waiting lists as required in local work area, escalating to senior staff as required.
* Adding patients to waiting lists as requested taking into account the urgency of the case and the patients preference.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Please note that this advertised position, which is part of occupation code 4211 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role.
Please note due to high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role asap.
Person Specification
Qualifications
* Good general standard of literacy and numeracy
Skills
* Excellent verbal and written communication skills
* Customer care skills, diplomacy, sensitivity and ability to analyse situations
* Ability to work on own initiative
* Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
* Demonstrates understanding and commitment to Equality, Diversity and Inclusion
* Understanding of the need for confidentiality
Experience
* Working knowledge and experience of using Microsoft Office packages, including Word, Excel, Outlook
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£25,760 to £27,476 a yearper annum, pro rata
Contract
Permanent
Working pattern
Part-time,Flexible working,Home or remote working,Compressed hours
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