Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job Title: Customer Journey Manager - Sales & Trading Lab Location: London Contract Type: 12 months - possibility for extention Role Overview We are seeking an experienced Customer Journey Manager (CJM) to join the Sales & Trading Lab. This role plays a critical part in product development, working closely with Product Owners and Engineering teams to understand, measure, and optimise end-to-end customer journeys, with a strong emphasis on technology-enabled solutions. The CJM will translate customer insights into prioritised product decisions, ensuring customer outcomes remain central to roadmap planning and design choices. This role requires deep financial markets expertise and the ability to clearly articulate business and technology changes that enhance customer experience. Key Responsibilities Analyse customer and business data from multiple sources to identify themes, trends, and impacts. Integrate insights across data, processes, and systems to build a holistic view of the customer journey. Collaborate with Product Own...