Customer Financial Assistance
My client who work within the financing industry is seeking an experienced Customer Financial Assistant to join their team. This is a great opportunity for someone with the right skill set and passion to join a fantastic team.
Key Details: Customer Financial Assistance
* Monday to Friday with one Saturday morning per month rotating weekly rota of 8am to 4pm and 10am to 6pm.
* Permanent contract.
* 34 days holiday.
* 8% matched pension.
* Hybrid working.
* Salary up to £30,000.
Duties and Experience: Customer Financial Assistance
1. To communicate with customers who have failed to meet their contractual payments towards their purchase agreement.
2. Ensure that all customer agreements are reviewed thoroughly to understand the customers situation.
3. Review arrears repayment plans on a regular basis to ensure they remain in line with the customers circumstances.
4. Communicate with the customers both verbally and in writing in a clear, fair and not misleading way.
5. Support colleagues and the department to ensure all department aims are achieved.
6. Liaise from time to time w...