Job Description
Senior CRM Performance Manager
Location: Hybrid – 2 days/week in Leicester
Salary: Up to £80,000 + 5% bonus
The Company
A high-growth consumer membership business offering exclusive offers and experiences to key workers across the UK and beyond. With over 4 million active members and 15,000+ brand partnerships across retail, entertainment, and travel, this business is scaling its CRM capabilities to deliver greater personalisation, engagement, and performance across its customer base. The Senior CRM Performance Manager will sit within the Lifecycle CRM team, owning tactical CRM performance delivery and working closely with commercial, trading, and partnerships teams to align on strategic goals.
The Role
This is a strategic and hands-on CRM role leading the performance arm of the lifecycle CRM function. You’ll represent CRM in daily and weekly trading meetings, feed campaign performance into commercial strategy, and shape tactical execution. With line management responsibilities and close collaboration with stakeholders across trading, commercial, and partnerships, you’ll have ownership over CRM-led growth and engagement initiatives.
Key Responsibilities
1. Own CRM performance reporting, KPIs, and tactical campaign impact for lifecycle initiatives.
2. Represent CRM at key commercial and trading meetings, alig...