Service Transition Analyst Help shape the future of technology at Cox Automotive Europe. We're on the lookout for a Service Transition Analyst to play a key role in how we roll out innovative tech and product services across the business. If you’re passionate about process, thrive on working across teams, and love the buzz of go-lives and smooth handovers, this could be the role for you. What you'll be doing: As part of our Service & Infrastructure team in the Product & Technology Group, you’ll act as the bridge between project delivery and operational support — making sure new services are fully ready to go live and built to last. You’ll: Be the go-to contact for smooth service handovers from projects into live operations Work closely with Product, Technology and Project teams to ensure changes are delivered with minimal disruption Lead service readiness reviews and assess transition quality Coordinate risk management and readiness plans for go-live success Document support models, acceptance criteria, and service processes Help run go/no-go meetings and transition workshops Collaborate with suppliers and outsourced partners on governance and delivery What you'll bring: ✅ ITIL Foundation certification ✅ Experience in IT Service Management, Service Readiness, or Transition ✅ Excellent stakeholder and communication skills ✅ Confidence working in complex, cross-functional environments ✅ Strong organisational skills and ability to juggle priorities ✅ A proactive mindset — you’ll spot issues before they become problems Bonus if you’ve got experience with large vendor landscapes or enjoy making structure from ambiguity. Why join Cox Automotive Europe? We’re a powerhouse of digital innovation in the automotive space — delivering smart, scalable tech solutions across the UK & Europe. You'll be part of a collaborative team, working on meaningful projects that power some of the biggest names in the industry. Ready to be the difference between ‘just launched’ and ‘launched right’? Apply now and be a key player in delivering seamless, reliable services to our business. STRICTLY NO AGENCIES PLEASE We work with a carefully selected set of recruitment partners and are not looking to add to our PSL. We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions. Who we are Cox Automotive is the world’s largest automotive service organisation. We provide dependable solutions that improve performance and profitability throughout the vehicle lifecycle to manufacturers, fleets, and retailers. Our businesses are organised around our customers’ core needs across vehicle solutions, mobility, remarketing, funding, and retail. The Benefits Benefit 4 Benefit 5 Benefit 6 Testimonials Aneliese Platts Senior Designer “The people that work here are what sets Cox Automotive apart. We genuinely work as a team, and I feel the same level of support everywhere in the business. Working here is like a family away from home, but most importantly we have fun whilst doing it!” Ann Fairbanks Executive PA & Business Support “I wouldn’t be where I am today without Cox Automotive. The company has real culture of learning, pushing the boundaries and making YOU better. It’s all built on strong values that are more than just words, they’re acted on every single day.” Gemma Hepple National Operations Manager “In my nine years here, Cox Automotive has allowed me to learn, grow and hone my skills. There’s a real commitment to inclusion and diversity and today I am proud to be in what was historically perceived to be a ‘man’s’ role.” Documents