Competitive pay
Expression of Interest – Service/Contract Manager (Repairs/Voids)
Location: Evesham
Contract Start Date: 1 July 2026
Contract Type: Full-time, Permanent
Join us on our new, exciting contract
Mears Group is preparing to mobilise a new long-term social housing repairs and maintenance partnership across the wider Midlands region.
Delivering housing repairs and maintenance services across a geographically diverse social housing portfolio covering market towns, rural communities and urban locations, the contract will include responsive repairs, planned maintenance and property services with a strong focus on customer service, quality and community investment.
Due to upcoming mobilisation activity, expressions of interest are invited from experienced Service/Contract Managers across South Worcestershire, North Gloucestershire, and surrounding areas.
Submitting an expression of interest does not guarantee employment, nor does it provide salary or detailed role information at this stage. It simply ensures that you are first to be contacted when full job details, including pay, working hours, and application timelines, are confirmed.
Role Responsibilities:
1. Management of all aspects of operational and commercial delivery for responsive repairs and voids programmes, ensuring overall contract performance aligns with contractual commitments and agreed company and client protocols, whilst delivering works within agreed response and turnaround times
2. Ensure compliancy and adherence to health & safety regulations, Mears standard operating procedures, Mears values, and quality assurance accreditations. Demonstrate, maintain, and monitor the company’s commitment to best practice, legislation, codes of practice, and good working practices relevant to all work activities
3. End-to-end management of responsive repairs, void properties, and high-risk properties across a range of occupied and unoccupied homes
4. Line management of supervisors, including performance reviews, one-to-ones, and daily briefings
5. Oversight of KPIs, reporting, void turnaround performance, and service delivery standards across repairs and voids activities
6. Handling client queries and managing resident complaints effectively throughout repairs and voids delivery
7. Supporting and engaging operatives and branch teams to achieve high-quality repairs and voids outcomes
Key Criteria:
8. Experience managing responsive repairs and/or voids contracts within the social housing sector
9. Experience in budget management
10. Experience in performance reporting and KPI management
11. Experience in people management
12. Ability to provide evidence of contract performance, service delivery, and operational efficiency
13. Workable technical knowledge of social housing repairs, voids, and maintenance
14. Full valid driving licence