Event & Operations Manager
Location: Room One @ Hartford Golf Club, Burrows Hill, Hartford, Cheshire, CW8 3AP
Salary: Competitive + benefits
Contract: Full-time, permanent
About Room One & Hartford Golf Club
Room One is a premium wedding, conference, and events venue set within Hartford Golf Club — a well-established, family-run golf centre featuring a driving range, 9-hole course, Pro Shop, Adventure Golf, Padel and golfers' lounge.
Room One has become a sought-after venue in Cheshire. We are now looking for an ambitious and experienced Event & Operations Manager to lead, manage, and grow the hospitality and events side of the business.
The Role
As Event & Operations Manager, you will take full responsibility for the planning, coordination, and delivery of weddings, conferences, and events, ensuring an exceptional guest experience at every stage. This is a hands-on leadership role, combining operational excellence, team management, and commercial awareness.
Key Responsibilities
* Plan, coordinate, and deliver weddings, conferences, and events to the highest standard
* Act as the main point of contact for clients, ensuring expectations are met and exceeded
* Oversee all event administration, including contracts, bookings, and invoicing
* Manage staff rotas
* Ensure all event spaces are set up according to client specifications
* Maintain Room One, the golfers' lounge, gardens, and wider club to show-round standards
* Meet and greet guests on arrival and act as Toastmaster when required
* Lead weekly team meetings covering events, food & beverage, and special requirements
* Manage stock levels, conduct regular stock takes, and maintain inventory controls
* Ensure the department operates efficiently within agreed quarterly budgets
* Analyse monthly event bookings and sales performance, identifying growth opportunities
* Ensure compliance with all health & safety, food hygiene, fire, and EHO regulations
* Recruit, train, mentor, and develop all event staff
* Ensure team members are fully trained on all equipment and systems
* Work closely with management to develop marketing and promotional initiatives to drive event sales
The Ideal Candidate
You will be a motivated, professional leader with a passion for delivering outstanding events and customer experiences. Organised, detail-focused, and commercially minded, you will take pride in every aspect of the venue and its reputation.
Skills & Experience Required
* Proven experience in a hospitality or events management role, ideally within: Weddings, conferences, events venues or Hotels/Golf Clubs
* Strong people management skills, including recruitment, training, and performance management
* Sales and marketing experience with a track record of driving new business
* Commercial and financial acumen, including budget management and reporting
* Experience with stock control and inventory management
* Knowledge of food safety systems, health & safety, and industry best practices
* Confident IT skills, including email and Microsoft Office
* Experience using social media for business (desirable)
* Awareness of current hospitality and events industry trends
* Personal licence and food hygiene qualifications (desirable)
* Flexible and adaptable approach to working hours
The Package
* Competitive Salary (based on 40 hours per week)
* 5 days out of 7, including evenings and weekends as required
* 28 days annual leave
* Flexible working patterns
* Bonus scheme
* Pension scheme
* Progression and development opportunities
* Free use of the golf course and driving range
* Staff discounts on food and in the Pro Shop
* Fun, fast-paced working environment
* Possible on-site family accommodation
If you feel that you have the experience, drive and skill set to make ROOM ONE the NUMBER ONE Wedding and Events venue in Cheshire then please get in touch....
Job Type: Full-time
Benefits:
* Company events
* Discounted or free food
* Employee discount
* On-site parking
* Sick pay
Experience:
* Hospitality or events: 1 year (preferred)
Work Location: In person