Overview
Job Title: Client Accounts Administrator
Location: Chelmsford
On site, Full Time; Permanent
Role overview: Working on behalf of one of the UK's leading Wealth Management firms, we are recruiting an Accounts Administrator, based in Chelmsford, to provide full administrative support to a busy client accounts team, ensuring client satisfaction through direct contact with Investment Managers, and other front office & operational colleagues, while adhering to regulatory standards.
Our client offers an attractive, wide-ranging and flexible package of benefits including contributing 10% of an employee’s salary to their pension, income protection, gym membership offers, the ability to purchase additional holidays and much more.
Responsibilities
* To work closely with the Investment Managers & front office staff to deliver excellent client outcomes.
* Accurate processing of client payments and receipts in a timely and efficient manner.
* Performing accurate data entry on in-house systems.
* Ensure strict adherences to internal controls, regulatory requirements and compliance/financial crime standards.
* Analysing & monitoring front office automated processes and reports.
* Supporting the client accounts team in all administrative and clerical duties, including:
o Timely and accurate processing of ad-hoc client CHAPS, BACS and International payments.
o Processing of regular client payments e.g. Dividend, Standing orders, trade settlement proceeds etc.
o Analysing and processing of client payment receipts received via bank transfer, cheque & payment telephone line.
o Production of collecting monthly client Direct Debits.
o Liaising with banks regarding client transactions and account maintenance.
o Monitoring of the team’s general mailbox and ensuring all queries are dealt with in a timely and efficient manner.
o Processing and monitoring of internal transfers.
o Processing and monitoring of internal ISA subscription transfers.
o Assisting with the calculation and processing of the bi-annual client interest payments.
o Analysing and processing of 3rd party payments on behalf of clients.
o Assisting Investment Managers, Front Office staff & operational colleagues with client payment queries.
Qualifications
* Experience working in financial services / wealth management administration.
* Knowledge of different payment/banking methods.
* Knowledge of GIA, ISA, and SIPP products.
* Strong IT literacy skills and working knowledge of Word, Excel, and Outlook.
* Quality-oriented with attention to detail.
* A hands-on working approach, able and willing to deliver within set deadlines.
* Self-motivated with an ability to work in a busy environment and multitask.
* Confident communicator at all levels and able to resolve issues in a competent and professional manner.
* A strong ethic of client service.
Right to work in the UK: You will need full rights to work in the UK; our client does not offer visa sponsorship.
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