Salary: £60,000 - 90,000 per year Requirements: Proven experience as a Service Designer or Interaction Designer Strong understanding of user journey mapping and service blueprints Excellent problem-solving skills and ability to create clear problem statements Ability to conduct user research and understand business needs Experience in collaborating with cross-functional teams such as UX and Build teams Strong stakeholder management skills Familiarity with agile methodologies and continuous improvement practices Responsibilities: Conduct user research to understand user needs and journeys Create user journey maps and service blueprints to visualize problem spaces and opportunities Collaborate with other Service Designers to provide guidance and support Review current services and identify constraints and dependencies Develop refined scope and documented user needs for design improvements Contribute to stakeholder updates and reports with design outputs Challenge the status quo to improve team working practices and foster a culture of continuous improvement Technologies: Support UX UI Design More: At One Login, we are dedicated to accelerating our delivery phases and need a strong Service Designer to join our team in Telford on a 6-month contract. We offer a hybrid work model, allowing you to work onsite two days a week. Our environment is one that embraces creativity and innovation, encouraging our team members to shape their working practices to foster an exciting and enjoyable workplace. As part of our commitment to continuous improvement, your expertise will be invaluable in helping us deliver modern digital services successfully. last updated 8 week of 2026