Vodafone Manchester, United Kingdom
Overview
Join to apply for the VodafoneThree - Order Analyst role at Vodafone. Location: Any UK Hub + Hybrid. Working Hours: Full time 37.5 hours per week – Mon to Fri. Salary: Excellent basic salary plus bonus and Vodafone benefits.
What You’ll Do
We are looking for an Order Analyst who will ensure an exceptional service experience that goes beyond customer expectations throughout the order delivery cycle. In this role, you will be pivotal in managing customer relationships for Service Delivery, specifically for designated customers. You will drive delivery across all internal Vodafone Business Technology Solutions (VBTS) teams, making sure that orders are meticulously planned and provisioned in alignment with customer requirements. Additionally, you will manage customer expectations and clearly communicate any changes in order status.
Who You Are
* Excellent communication skills, enabling interactions to be managed in a confident, courteous and professional manner
* A proven track record of dealing with customer enquiries and orders in a fast paced, customer service environment
* Good product, process and industry knowledge for telecoms products
* Ability to work under pressure
* Precise and attentive to detail – Quality focused
What We Offer
We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.
Need to know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet regulators standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, please refer to the Accessibility section of our Careers website for guidance. We use AI in different parts of our business to boost innovation, and during the interview we value your own knowledge and skills.
We’re running inclusive practices and welcome applicants from diverse backgrounds.
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