Debt Recovery Agent
Salary: Upto 28,800 DOE + 10% bonus split quarterly
Location: Sale, Manchester (Hybrid - 3 days WFH, 2 days office)
Start Date: ASAP
Hours: 37.5 per week, Monday-Friday - No weekends
About the Role
A leading UK utilities provider is looking for a Debt Recovery Agent. This is a key position for someone passionate about debt recovery, customer resolution, and ensuring compliance in complex utility environments.
You will take responsibility for managing cases where customer issues impact debt collection on water accounts. When resolution isn't achievable, you'll oversee both temporary isolation and permanent disconnection of supply-ensuring all actions meet strict legal and regulatory standards.
What You'll Be Doing
Coordinating pre-disconnection site visits with third party agencies
Reviewing site visit outcomes and ensuring accurate reporting
Supporting field agents during customer visits
Managing disconnections with a customer first, compliance focused approach
Protecting vulnerable customers and shared residential supplies
Issuing pre and post disconnection notices to customers and wholesalers
Providing timely instructions on the day of disconnection
Managing reconnection processes following payment
Handling disputes, particularly involving vulnerable or financially distressed customers
Ensuring activities comply with GDPR, regulatory frameworks, and internal standards
Experience & Skills You'll Bring
Proven background in debt recovery or collections
Experience within the utilities sector or Water Industry would be beneficial
Strong dispute resolution skills
Experience working with third party recovery partners
Understanding of utility disconnection processes and legal obligations
Knowledge of B2B regulatory requirements
Proficiency with CRM and lead management systems
What You'll Get in Return
Pension contributions & life assurance
Yearly Bonus up to 10%
High street and online retail discounts
25 days annual leave, rising to 28 with service
Birthday day off every year
Option to buy up to 10 extra holidays / sell up to 5 days
Cycle-to-work scheme & travel loans
Comprehensive wellbeing support including 24/7 GP, mental health support, fitness and legal advice
Hybrid working - 3 days from home
Opportunities for charity and volunteering activities
Free on-site gym and parking
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.