* 1 Year Fixed Term Contract
* 37 hours per week
* Salary up to £26,500
* Hybrid Working (40% Office 60% Home Based)*
* 20 Days Holiday plus Bank Holidays
* Company Sick Pay
* Company Pension Scheme
* Death in Service Benefit
* Private Healthcare Option
* Perkbox
*Our Office is based in Colchester, Essex (CO4). You will need to live within a reasonable commute to attend the office two days a week.
Who are we?
Floramedia UK is the country’s leading provider of marketing communication products and services to the UK horticultural market. Chances are if you have ever bought a plant, then the label showing you how to best care for your new purchase was most likely produced by us!
We are part of the wider Floramedia Group, a Dutch based company with offices in 6 other European countries. We are both printers and creative designers, with our photographic image library giving us a unique position in the European horticultural world. Our printing factory is located in Westzaan and our plant nursery with photographic studios is based in Boskoop.
The UK team consists of 30+ members with wide ranging experience, from Horticultural expertise and graphic design through to sales and marketing experts. We work closely with growers, breeders and retailers to design and deliver labelling, packaging and online content to tight deadlines.
Plants are a highly seasonal product, so we operate in a demanding and fast paced environment. To be successful we need to focus on reliability and accuracy in everything we do.
The Opportunity
Customers trust us to oversee every detail on each order they place, ensuring their finished product is completed to the highest quality and on time. The Project Coordinator role is responsible for planning each stage of the product journey, working with all our internal Sales, Design and Production teams to ensure everyone is clear of what is required and by when. They remain the key contact for the Customer, keeping them informed of progress and signing off all final designs together ready for printing.
Main Responsibilities
● To project manage each customer order from initial receipt of instruction through to final delivery.
● To work with Account Managers to ensure all customer orders and project briefs are fully defined and achievable with the process matrix of the operation.
● To define the critical production pathway for each order and ensure all departments have the right information to achieve their responsibilities on time.
● To monitor overall workload, regularly update project progress to all stakeholders and actively support resource planning.
● To ensure delivery dates are on track and seek support from Customer Service/Operations Manager if these look to be compromised at any stage.
● To maintain formal dialogue with each customer from acknowledging receipt of order, providing the critical path, updating on progress and obtaining final sign off of proofs.
● To ensure the final products are delivered to the customer on schedule and of the right quality, correct specification and to brief.
● To build great relationships with key customer contacts allowing better future visibility of customer needs.
● Own all customer complaints and queries through to final resolution.
● To participate in internal stakeholder meetings and ensure effective and appropriate decisions are reached about all product design, production and quality issues.
● To ensure all orders are set up and maintained on each system to allow correct tracking.
● To maintain records for each customer order, ensuring all emails and documents are filed in the appropriate way.
● To use Excel as a tool for calculating and analysing.
● To participate in developing the use of more effective business systems and tools.
● Ensuring accurate customer charging by creating calculation sheets, raising quotes and finalising purchase orders.
Ideal Skills Required to Succeed
● Be extremely well-organised with a keen ability to prioritise and an eye for detail.
● Be a proactive self-starter with initiative and self-motivation.
● Have strong communication and relationship management skills.
● Have a calm and friendly but professional disposition in all situations.
● Have the ability to manage multiple projects simultaneously.
● Bring a positive, flexible and resilient attitude to the role.
● Have a good work ethic with the commitment to go the extra mile.
● Be a great team player.
● Have excellent English skills, both written and spoken.
● Good working knowledge of Microsoft and Google suites.
The above is not an exhaustive list, nor do we expect you to be the master of everything right from the get-go. Full training will be provided so if you have a keen attitude for learning and would love to be in control of your own important piece of our operation then please apply now.