Maintenance Controller, 4 on 4 off, 12 midday to 12 midnight, Bolton Based, £(phone number removed)
Are you an experienced Maintenance Controller with a background in fleet, automotive, transport or refrigeration? This is a great opportunity to join a busy Fleet Management team in a home-based role where you will manage vehicle downtime, repair progression, supplier communication, cost control and customer reporting.
As Maintenance Controller, you will be the central point of contact across internal teams, suppliers and customers, making sure vehicles off road are managed quickly, professionally and commercially. You will help keep VOR within agreed KPI tolerance, reduce unnecessary downtime, challenge repair costs where appropriate and identify opportunities for cost savings across the fleet.
This Maintenance Controller role would suit someone who is confident working with data, suppliers and customers, and who can bring a calm, organised and proactive approach to a fast-moving fleet environment.
What you'll be doing as Maintenance Controller:
Managing vehicle downtime and VOR activity to help keep vehicles moving and within agreed KPI targets
Acting as the central liaison between suppliers, customers and internal departments
Monitoring third-party repair spend and ensuring the most cost-effective repair route is taken
Managing supplier relationships to promote value for money and service efficiency
Ensuring vehicle off road issues are escalated within the correct timeframes
Taking ownership of daily, weekly and monthly VOR reporting
Presenting VOR data and providing meaningful insight into performance, trends and root causes
Using R2C to resolve repair delays, cost queries and live operational issues
Identifying VOR trends and recommending practical solutions
Reviewing repairs and costs to identify what may be covered under manufacturer warranty
Analysing monthly cost savings and sharing insight with your line manager and the wider business
Supporting accurate and timely administration in line with SLA and KPI requirements
Monitoring processes and identifying areas for improvement
Keeping up to date with manufacturer technical updates
Managing weekly trackers and store queries
Supporting other areas of the team where required What we're looking for:
Fleet, automotive, transport or refrigeration industry experience
Previous experience in a Maintenance Controller, Fleet Maintenance Coordinator, VOR Coordinator, Repairs Coordinator, Service Controller or vehicle downtime role
Strong knowledge of R2C
Good warranty knowledge would be highly beneficial
Strong Excel skills and confidence working with data and reporting
Good IT skills, including Microsoft Office
Excellent written and verbal communication skills
Strong customer service and relationship-building skills
A methodical, organised and systematic approach
The ability to prioritise, meet deadlines and work through issues efficiently
Strong attention to detail
A self-motivated approach, with the ability to work well from home This is a really good opportunity for a Maintenance Controller who enjoys problem solving, supplier management, cost control and using data to make better decisions. You'll play a key part in keeping the fleet moving, reducing downtime and supporting a high level of customer service across the business