About The Role
At SBFM, we are passionate about delivering outstanding cleaning and facilities management solutions, and we're looking for a dynamic leader to take responsibility of our latest national contract with a major retail business within UK and ROI.
As a key part of our operational team, you will drive performance, inspire teams and build strong client relationships. If you are commercially savvy, people focused and ready to take ownership of the success of this new contract opportunity, we would like to hear from you.
Duties And Responsibilities
1. Actively demonstrate SBFM's values and consistently lead by example
2. Build strong, trust based relationships with customers at a senior level to ensure open communication and confidence in SBFM's delivery
3. Represent SBFM at weekly, monthly and quarterly meetings, providing detailed performance analysis and insight driven reports
4. Ensure that the contract is managed in line with site specific budgets and structures
5. Drive effective teamwork through structured business reviews and clear communication cascades
6. Proactively manage divisional profit and loss accounts, explaining variances and developing action plans for resolution
7. Continuously identify opportunities to improve financial performance through innovation, technology and productivity enhancements
8. Embed company processes and operating disciplines across all field teams
9. Coach and develop teams to ensure exceptional people management practices
10. Develop internal talent to ensure a strong succession pipeline
11. Translate SBFM's vision into actionable regional plans and measurable objectives
12. Lead initiatives for continuous improvement and share best practices across the business
13. Maintain a strong understanding of the marketplace and competitors to support commercial growth
14. Build and leverage internal and external networks to drive effective collaboration and results
15. Deliver strategic presentations to the executive team as required
Qualifications And Skills
1. Strong data analysis skills (Excel, Power BI) to drive decision making and improvements
2. Proven leadership experience with teams across multiple levels, preferably within FM.
3. Experience engaging with senior level internal and external stakeholders
4. Experience working with frontline operatives from diverse backgrounds
5. Knowledge of the FM sector is advantageous, though not essential
6. Demonstrated ability to manage performance against KPI's and SLA's
7. Experience managing suppliers and driving service excellence
8. Ability to understand complex processes and implement improvements
9. Strong communicator with the ability to build and maintain client relationships
10. Financial acumen, including budget management and P&L accountability
11. A full UK drivers licence and willingness to travel within the UK and Ireland.
In return you will receive
1. 25 days holiday plus 8 bank holidays
2. Additional holiday day to celebrate your birthday
3. Car allowance (10% of salary)
4. Pension scheme
5. Internal mentoring scheme
6. Continued development and learning through access to SBFM learn
7. Regular company events and activities
8. Newly renovated Head Office with onsite gym
Commitment to SBFM Values
1. Be a Good Person: We give people opportunities and embrace their inherent goodness. We are open minded and uphold integrity. We are respectful and considerate. We are kind and appreciative.
2. Play as a Team: Community and communication is everything. We remain inclusive within our company and with our clients. Together, we grow, retain, execute, and make an impact. We are one team.
3. Think Differently: We encourage a growth mindset, everything can be improved through effort. We love innovation and ideas. We are disruptors, and push boundaries for sustainable growth.
4. Make an Impact: It’s all about the ultimate goal. We exceed expectations and deliver results at pace. We challenge the norm and step out of our comfort zone, because at our core, we are passionate and love to win.
About You
Our Company is one of the UK’s leading and fastest growing soft FM service providers, offering the full range of professional cleaning services nationwide. We are transforming the commercial cleaning space, combining pioneering future-fit technology and innovation with an ambition to ensure that every colleague has progression opportunities through dynamic training, development, and access to education.
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