What you'll do
Remote working (with bi weekly travel to Bridgwater, Somerset) Toolstation is on an exciting digital transformation journey, creating a truly compelling and convenient proposition for our omni-channel business. Our goal is to empower customers to shop how they want and when they want, delivering an exceptional online experience. Join us and be a pivotal part of this exciting growth! As a Digital Merchandiser, you will be instrumental in driving digital performance by optimising our online product presentation, navigation, and search functionality. Using data insights, you will improve product discoverability and the overall customer experience. You will work closely with the Digital Merchandising Manager and collaborate across digital teams to implement strategic changes, contributing to improved customer journeys, conversion, and the delivery of category sales targets. Day to day Support the execution of the digital merchandising strategy to contribute to sales growth and enhanced customer experience.
Optimise product presentation, navigation, on-site search, and product hierarchy to boost discoverability and conversion.
Analyse website data, customer behaviour, and category sales performance to identify opportunities and implement improvements.
Continuously improve product listing quality, ensuring content, imagery, and categorisation meet agreed standards and drive conversion.
Take responsibility for category site performance, analysing trading conditions, and taking actions to optimise conversion and support key financial metrics.
Manage two junior merchandisers, providing guidance, coaching and development opportunities.
Collaborate with cross-functional teams, including UX/UI, data analytics, campaigns, and commercial teams, to deliver site improvements.
Proactively identify and resolve live-site issues, prioritising fixes based on customer impact and trading performance.
Support the execution and on-site implementation of A/B tests, using outcomes to inform improvements across mobile and web.
Deputise for the Digital Merchandising Manager when required, supporting daily priorities and projects.
What you'll bring
Minimum 3+ years’ experience in digital merchandising or ecommerce trading, ideally within a fast-paced retail environment.
Proven experience in on-site merchandising, including product placement, category management, and the optimisation of navigation and search.
Strong commercial awareness, with the ability to interpret trading performance and take data-led actions to improve conversion.
Experience using merchandising and analytics tools for optimisation and reporting.
Strong organisational skills and attention to detail, capable of managing multiple workstreams efficiently.
A collaborative mindset, with experience working cross-functionally with wider digital teams.
Experience in people management is preferred, but not essential Analytical: Ability to interpret data and make timely, considered recommendations.
Customer Centric: Passionate about the Toolstation customer experience and committed to delivering a high quality of service.
Detail Orientated: Thorough and accurate in all areas of work, making few if any errors.
Drive and Motivation: Focuses on desired outcomes, takes ownership, and gets the job done.
What you'll get
This is a brilliant opportunity to push to the next level in your career with Toolstation and help shape the future of our digital customer experience
You’ll find every opportunity to be yourself and to bring your personality and potential to work. Wherever you join us, you’ll be able to take your career wherever you want – up the ladder, across the business or into another role in the Travis Perkins Group. And because we want to do our best for you, you’ll be supported all the way with training and development, including apprenticeships, licence to operate and management development programmes.
Plus, you'll receive some fantastic benefits. So, as well as 22 days’ holidays + Bank Holidays, company pension scheme and life assurance, we offer a bonus scheme, cycle to work scheme, save and buy as you earn, 20% discounts across all Travis Perkins companies, financial education and support, family friendly policies, recognition awards and discounts at over 1000 other retailers.
Toolstation. The story so far.
We’re one of Britain’s fastest growing multi-channel retailers of tools, accessories and building supplies. Backed by Travis Perkins plc, our freedom to operate as a nimble, entrepreneurial business means we’re now well established and have even bigger plans. The trade, home improvers and self-builders all trust us to deliver a lot more than tools and in our network of almost 600 branches and distribution centres throughout the UK, we all work together to get the job done. And with plans to open many more branches this year, we always have opportunities for great retail professionals who want to grow with us.