Join to apply for the IT Support role at The London School of English
We are searching for an IT Support Engineer on a full-time, permanent basis.
Job Purpose
Working as part of the IT Support team to provide excellent IT support services to the college staff, students and visitors.
Key Responsibilities and Accountabilities
* Assist/help students to log into computers, internet and Student Management System for the first time.
* Explain to students the procedures and policies of the safe computer usage.
* Assist students with day to day problems regarding computer log in and Student Management System log in.
* Help lecturers to set equipment before the classes.
* Carry out regular checks in the Library and classrooms.
* Report any problems to the line manager.
* Have knowledge of Windows 10, Server 2008/2012, Active Directory, Exchange and MS Office.
* Install and move PCs, printers, fax, switches/hubs from one lab to another if required.
* Install printers and software on PCs under the instructions of the line manager.
* Install and replace network cables, phone lines, camera cables & shifting floor boxes under the instruction of seniors.
* Install and move phone sockets, network sockets and camera sockets.
* Check air condition temperature and air ventilation in rooms to control heating and fresh air, ensuring equipment runs on strict timing control to avoid wastage of electricity and equipment.
* Take staff and student photographs for ID cards during the start of new intakes and during the year if replacement ID card is required.
* Ensure line management are made aware of any serious incidents (relevant to electricity, fire, or health and safety hazards).
* Assist with the production of ID cards, student photos, printings, etc.
* Act at all times to strengthen the professional status of IT services within FSB.
* Assist students by providing guidance, investigating questions and troubleshooting issues for desktop hardware and applications, network connectivity and related issues.
* Routinely interact and respond promptly to end-user requests and enquiries via telephone, email and in person.
* Document reported problems and perform trouble ticket tracking, escalation, resolution, documentation and follow up.
* Attend all mandatory, refresher and internal training courses.
* Have a flexible approach to work if required to carry out other reasonable duties.
* Maintain a high level of security and confidentiality of information in your work at all times.
Job Types
Full-time, Permanent
Work Location
In Person
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