Job Description
Support Administrator
Ashton-in-Makerfield£27k (Temp to Permanent)
A Support Administrator is required for our candidate who are based in Ashton in Makerfield. This role is ideal for someone with an IT background and a keen eye for detail, who enjoys solving problems and supporting field operations. You’ll be responsible for configuring payment devices, resolving connectivity issues, and ensuring seamless integration with client systems.
Key Responsibilities
* Configure payment devices in web portals based on client specifications.
* Troubleshoot and resolve connectivity issues with deployed devices.
* Collaborate with internal teams to ensure smooth integration with existing systems.
* Provide telephone support to field engineers, guiding them through technical troubleshooting.
* Prepare and reconfigure payment device hardware prior to deployment.
* Document setup procedures, configurations, and troubleshooting steps.
* Perform regular maintenance checks and updates to ensure optimal device performance.
* Identify recurring technical issues and recommend process improvements.
Skills and experience
* Solid understanding of computer software, IT systems, or a related field.
* Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders.
* Strong problem-solving skills and attention to detail.
* Ability to work independently and collaboratively in a fast-paced environment.
* A proactive mindset with a focus on continuous improvement.