Taskmaster Resources Ltd have been working with the University here since 2014 and are currently recruiting a competent and experienced administrator for a contract that will run until 19th December initially.
Job Purpose:
The post reports to the Senior Course Administration Officer (Course Administration & Student Operations) and will provide delivery of a high-quality and responsive administrative support to all customers, in support of student and course lifecycles.
Whilst having specific responsibilities for certain tasks and processes, the post holder will also
provide professional and comprehensive support for teams within the Registry and Academic Development Directorate.
This post involves daily liaison with academics, support staff and students and requires high customer focus and attention to detail.
Main Duties and Responsibilities:
1.
To carry out a range of routine administrative tasks within a defined area of work, maintain high standards of quality and take responsibility for own performance. The postholder may primarily support casework, student operations or course administration, but will be able to cover across all areas under the supervision of relevant senior staff.
2.
To provide a professional, customer-focused second-line response and information service to those contacting the Registry and Academic Development Directorate in person and through other channels such as e-mail, Microsoft Teams, phone etc. efficiently triage queries, referring them to other members of the team as appropriate.
3.
To signpost students to other relevant sources of support and information in a professional, courteous manner. This will include providing advice and guidance to students on matters of general course administration procedures, and regulatory processes.
4.
To access, retrieve and store information on multiple systems used by the University. These systems include the Applicant and Student Information System (ASIS), Document Management Systems (SharePoint and Wisdom), Email Management Systems (TopDesk and MS Outlook), Microsoft Excel and Word.
5.
To maintain records and other information relating to the activities of Registry in accordance with regulations and guidelines, including updating records and undertaking standard processes within the student records system (ASIS) as well as other University Systems.
6.
To support the Course Administration Team in the delivery of a high-quality and responsive administrative service, ensuring the timely and accurate completion of activities in accordance with relevant University Regulations and Academic School requirements.
7.
To assist with the preparation and issuing of routine correspondence (text, email, letters, announcements etc.) requested by students in support of their studies.
8.
To support the Casework and Regulations Team with student casework and investigations by preparing documentation for meetings, including the servicing of meetings, in areas of work such as Academic Misconduct.
9.
To understand how regulations, policies and procedures work within the remit of the role and to assist with the provision of procedural advice and guidance to academic and professional services staff, ensuring appropriate escalation when required.
10.
To support the Student Operations Team with events and projects, such as graduation ceremonies and examination and assessment processes, along with other University-wide projects at a level commensurate with the responsibility of the post.
11.
To develop and maintain a basic understanding of other areas of the sections work in order to be able to assist at busy periods and provide operational cover in the absence of colleagues.
12.
To assist with the reporting of any faults/issues to the Estates Team or relevant departments, ensuring information is logged and progress is monitored as appropriate.
13.
To undertake a variety of routine office management tasks including but not limited to, collecting and distributing mail, monitoring stationery stock, arranging and servicing meetings, diary management, filing and storing records securely etc.
14.
To process transactions through the finance system and/or online store, ordering office supplies and equipment as required using the Universitys Agresso purchasing system.
15.
To ensure all data is stored securely, accurately, confidentially and responsibly; to understand and adhere to personal responsibilities under GPDR.
16.
To contribute to the efficient and effective operation of the Registry and Academic Development Team through:
A professional, collegiate, and customer-orientated approach to service delivery;
Positive participation at relevant meetings and working groups;
Continuous monitoring of the service provided at an operational level and making recommendations for improvements as appropriate;
Collaboration and liaison with external contacts, students, and colleagues across the Academic Schools and University Services, acting as a point of contact where appropriate;
Providing administrative support for internal and external enhancement processes and initiatives;
Flexibility in working hours to ensure the University meets any required deadlines.
17.
To undertake any other duties commensurate with the grade of the post that might be required.
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