Job Title: Accounts Receivable Associate
Function: Finance and Trading
Location: Hybrid - 2 days a week at our Alfreton office
Contract type: Permanent
Salary: £26,753 with the potential to rise to £29,726
Accounts Receivable Associate roles are to manage customer accounts, ensure timely collection of outstanding debt, chase overdue balances, resolve queries, and provide accurate account status updates to support informed business decision‑making. They work closely with the Accounts Receivable Team Leader, act as point of contact for escalations and help drive team performance against KPIs. They support continuous improvement initiatives, act as subject matter expert on key processes, analyse customer data to identify trends, mitigate risk and improve cash flow.
What You’ll Do
* Provide analysis on customer data to identify adverse behaviours and prevent exposure to risk.
* Provide accurate and timely information on the status of customer accounts/debt to inform business decisions, identify and escalate issues, and manage customer expectations.
* Provide cover to other members of the team as and when required.
* Maintain processes and controls to ensure transactions are recorded accurately, timely and in accordance with agreed accounting standards.
* Develop functional understanding of systems processes and controls to effectively perform role.
* Develop commercial awareness and capability to proactively manage customer relationships in accordance with agreed guidelines.
What We Offer You
* Hybrid working opportunities.
* Annual bonus schemes, long service and colleague recognition awards.
* In‑house training and support, plus access to external qualifications.
* Paid well‑being leave and access to 24/7 Employee Assistance Programme.
* Generous pension scheme (12% contribution from us when you contribute 6%).
* Flexible Benefits Scheme (Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, additional pension contributions).
* Paid volunteering leave.
* Access to discounts via the Blue Light Card and NHS Discounts.
What Skills Will Help You Thrive In This Role
* Strong communication and influencing skills to manage customer relationships, handle escalations and resolve queries in a professional and timely manner.
* Analytical mindset with the ability to review customer account data, identify trends or risks, and use insights to support decision‑making and improve cash flow.
* Organisational skills and attention to detail to accurately manage multiple accounts, maintain up‑to‑date records and ensure all processes and controls are followed correctly.
* Proactive and solution‑focused approach, enabling you to take ownership of outstanding debt, drive resolutions and support continuous improvement initiatives as a subject matter expert.
* Ability to collaborate and build relationships across teams, working closely with the Accounts Receivable Team Leader and other stakeholders to meet KPIs and support wider team objectives.
Our Inclusive Commitment
At NHS Supply Chain, we are committed to building an inclusive environment where difference is celebrated, giving everyone the opportunity to thrive in their career. We encourage you to apply even if your experience doesn’t match perfectly with the job advert.
#J-18808-Ljbffr