Job Description
Loyalty Manager
Brighton 2 days office based and 3 from home
Salary on application, competitive salary and benefits
Our client, a well-regarded consumer retail brand based in Brighton, is seeking a Loyalty Marketing specialist to lead the planning and execution of loyalty campaigns.
We are looking for experience of either launching or managing a fairly complex Loyalty programme for a omni-channel business, with multiple stores in global markets, as well as a database in the multi-millions.
You will be responsible for delivering a comprehensive loyalty programme, including campaign planning, execution, and performance analysis. You'll collaborate closely with cross-functional teams—spanning marketing, eCommerce, and retail partners—to roll out compelling campaigns that engage customers and drive commercial results.
Key Responsibilities:
* Plan and deliver multi-channel campaign activity in line with the customer loyalty strategy
* Manage automated and trigger-based communications to ensure timely, personalised engagement
* Collaborate with internal teams and retail partners to deliver key Loyalty campaigns covering new product launches, in-store promotions, events, and seasonal campaigns
* Execute integrated marketing campaigns across email, SMS, social media, digital content, and in-store activations
* Monitor and report on campaign performance against KPIs, delivering clear insights and recommendations for continuous improvement
* Manage external agencies, ensuring briefs are executed effectively and results are tracked and optimised
What you will need:
* Minimum of 4 years’ experience in a Loyalty Programme, campaign marketing focused role
* Demonstrable experience managing loyalty programme strategy and execution, ideally across an omni-channel customer base
* Proven ability to manage and segment large consumer databases, with knowledge of automation and trigger campaigns
* Familiarity with CRM platforms such as Klaviyo, Talon.One, or similar
* Strong analytical mindset, confident in interpreting data and providing insights to support commercial decision-making
What’s on Offer:
* Generous staff discount, Company bonus
* Competitive holiday allowance and pension excellent scheme
* Ongoing training and development opportunities
* A collaborative, customer-first culture in a growing brand