Customer Services / Sales Administrator
Salary: £26,436.80
Currently based in West Bromwich – relocating to Bilston later this year
Full Time | Permanent | On-Site
We are currently recruiting for a Customer Services / Sales Administrator to join a busy and fast-paced customer service team within a well-established manufacturing business.
This is a fantastic opportunity for someone with strong administration and customer service experience who enjoys building relationships with customers and keeping things organised behind the scenes. Experience within the packaging industry would be highly advantageous.
The Role
You will be responsible for supporting customers with enquiries, orders and queries, whilst ensuring a high level of service is delivered at all times. Duties will include:
Processing customer orders and enquiries
Speaking with customers via phone and email
Resolving customer queries and complaints
Updating and maintaining customer records
Chasing quotations and following up on outstanding orders
Liaising with internal departments and the external sales team
Keeping customers updated on order progress
General sales administration and customer support duties
About You
We are looking for someone who:
Has previous customer service and administration experience
Ideally has experience within the packaging industry
Has strong communication and problem-solving skills
Is organised and able to manage multiple tasks
Can work well within a busy team environment
Experience using the Abaca system would be a strong advantage
Please note the business will be relocating from West Bromwich to Bilston towards the end of the year, so candidates must be comfortable commuting to both locations.
If you are looking for a new opportunity within a supportive and growing business, please apply today