Full Job Description
ICT Independent Consulting
) Ltd is an established and rapidly expanding IT support company working within the education sector.
We provide ICT support and consultancy to primary schools, secondary schools and academies across the East Midlands, with a strong presence in Leicestershire.
Due to the continued growth in demand for our unique and personal ICT support services, we have an immediate requirement for an
ICT Senior Support Technician
to join our team. This is a full-time and permanent role, involving mostly onsite support with some remote work.
We pride ourselves on our company ethos:
"customer satisfaction is key."
This is an excellent opportunity for the right candidate to join an exciting and growing company.
Most of the schools we support are either using Office 365 and Intune with Windows 11 clients or running onsite Windows Server environments. Experience with these technologies is essential, although training will be provided.
We also support several clients using Google Workspace for Education and iPads, so experience with these technologies would be an advantage.
The successful candidate will work across multiple sites and with a wide range of technologies. While training will be provided where necessary, the role involves face-to-face contact with customers so strong communication skills are essential.
This position offers the chance to progress quickly and gain hands-on experience with a variety of technologies.
The successful candidate will be subject to an Enhanced DBS (CRB) check.
To be shortlisted for this position you
must
have a driver's licence and your own car. Travel expenses will be paid. A laptop and company phone will be provided.
Essential Requirements
* A minimum of a BTEC National, Advanced Apprenticeship or equivalent qualification in IT
* Maths and English GCSE Grade C or above
* Good communication and interpersonal skills
* Solid experience of first line support (second line experience desirable)
* Understanding of networking
* Experience with cloud technologies
* Knowledge of Windows 11 and Windows Server
Desirable
* Experience with Apple technologies and Google Workspace
* Experience of working in schools
* Experience with Wi-Fi and switch installations, particularly Ubiquiti
* Experience using Intune and other MDMs
* Any additional IT certifications
Applications
Applications should include:
* A CV
* A one-page letter explaining why you are interested in this post and what you will bring to it
Initial salary is
£30,000
, depending on experience, with the opportunity to rise quickly for the right candidate. Pension contributions, generous holiday allowance and training are provided.