Job Description
Job Title: Field Service Engineer
Location: Northeast Region
Pay Range/details: £41,237.39 per annum (OTE £55,000 – £60,000)
Contract Type: Permanent
Omega are supporting a global manufacturer of packaging and processing equipment in their search for a Field Service Engineer to join their service team covering the Northeast region.
Key Responsibilities – Field Service Engineer
1. Carry out scheduled and preventative maintenance in line with agreed customer service contracts, ensuring equipment performance and uptime are maintained.
2. Diagnose faults and undertake mechanical and electrical repairs on customer equipment, with a strong electrical bias.
3. Develop existing service contracts by identifying opportunities to increase revenue through spares, consumables, OEE improvements, and additional service offerings.
4. Prepare detailed service reports documenting work completed, faults identified, and recommendations for both internal use and customer reference.
5. Promote and advise customers on aftersales products and service solutions offered by the service department.
6. Act in an advisory capacity regarding customers’ spare parts holdings to minimise downtime and improve operational eff...