We're looking for an Assistant Store Manager to join our fashion store team in Wallsend (NE28 8JN). This role involves supporting the Store Manager with daily operations and taking full responsibility in their absence. You will inspire and support staff and volunteers to deliver an excellent customer journey that reflects our values. Key responsibilities include:
* Ensuring the highest standard of customer service
* Achieving sales targets
* Maintaining visual merchandising standards
* Maximising sales through physical and digital channels
* Supporting recruitment and development of volunteers
* Meeting campaign activity expectations
* Working with the manager to generate stock
Our stores operate 7 days a week, requiring flexibility to work weekends and bank holidays. The role can be physically demanding due to the volume of donations but is rewarding as it helps fund life-saving research.
Requirements include:
* Experience in a customer-facing role
* Supervisory experience
* Commercially driven with a creative approach
* Inclusive team development skills
* Passion for exceptional customer service and retail standards
* Results-driven with integrity
At the British Heart Foundation (BHF), we offer a wide range of quality products both in-store and online. Our vision is a world where everyone has a healthier heart for longer, funded by cutting-edge research and innovation. We also focus on community engagement and environmental sustainability, preventing thousands of tonnes of waste from landfill each year.
Our commitment to Equality, Diversity, and Inclusion (EDI) is embodied in our strategy, internal groups, and employee networks, fostering an environment where all colleagues and volunteers can thrive.
Why join BHF? We promote internal career progression and support your development. Our benefits include:
* 38 days annual leave (plus buy/sell options)
* Wagestream - early wage access
* Up to 10 days of holistic support leave annually
* Enhanced family policies
* 25% staff discount
* Health cash plan
* Access to Virtual GP and Employee Assistance Programme
* Pension contributions up to 10%
* Cycle to work scheme
* Discounts on gym memberships and retailers
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