Company Description/ Business Unit Job Title: Product Manager Location: Basingstoke – Hybrid – Three Days in Office Employment Type: Permanent Hours: Monday-Friday AA Summary Think the AA is just about roadside assistance? Think again! As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us? LI-EJ1 LI-Hybrid This is the job This role sits at the heart of managing and governing the AA’s regulated roadside products, ensuring they consistently meet FCA and Consumer Duty requirements while delivering clear value and understanding for customers. You’ll play an important part in supporting informed product decisions by producing high-quality data, documentation and insight, helping to shape how our products perform and evolve. Working closely with Senior Product Managers and Heads of Product, you’ll help maintain key product artefacts, support regular product reviews and oversee governance processes. From evidencing fair value and strong customer outcomes to updating terms and conditions, reviewing marketing materials and presenting insights to stakeholders, you’ll be central to ensuring our products remain compliant, competitive and customer-focused. What will I be doing? Ensuring products meet all regulatory requirements, continuously reviewing performance and identifying opportunities for improvement Maintaining and managing product artefacts and governance documentation, including product registers and terms and conditions Preparing and coordinating governance packs and reporting for key forums, ensuring accuracy and completeness Supporting fair value assessments and product reviews through gathering, validating and presenting key data and insights Providing high-quality analysis and documentation to support product strategy and regulatory decision-making Tracking and managing governance actions, maintaining clear oversight of deadlines, dependencies and outcomes Supporting the delivery of annual product reviews, including scheduling, evidence collation and outcome documentation Maintaining and updating product terms and conditions, managing changes from drafting through to implementation Coordinating internal and external audit activity, ensuring timely and accurate responses Building strong relationships with internal teams and external partners to support effective governance and product delivery What do I need? Demonstrated capability in gathering, validating and presenting customer, commercial and operational data to support decision-making in a senior role Strong experience managing governance artefacts, including product registers, terms and conditions and governance packs Ability to coordinate and deliver change activity, ensuring appropriate documentation, approvals and controls are in place Well-developed analytical skills, with the ability to identify trends, risks and opportunities for improvement Proven ability to deliver tangible outcomes that enhance customer and commercial performance Confidence in identifying data gaps, inconsistencies and risks within product reporting and documentation Clear and confident communication skills, with the ability to present insights effectively to senior stakeholders Strong organisational capability, managing multiple priorities and governance processes with accuracy and control Ability to build effective relationships across a matrix organisation, including with external partners High level of attention to detail, alongside a proactive approach to problem-solving and continuous improvement Additional information We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including: 25 days annual leave plus bank holidays holiday buying scheme Worksave pension scheme with up to 7% employer contribution Free AA breakdown membership from Day 1 plus 50% discount for family and friends Discounts on AA products including car and home insurance Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more Company funded life assurance Diverse learning and development opportunities to support you to progress in your career Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family Plus, so much more! We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change. As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks. We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.