Better places, thriving communities ROLE: Cleaning Supervisor
HOURS: 42 hours per week
LOCATION: Heathrow Airport
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. Were looking for a Cleaning Supervisor who will manage a cleaning team across multiple sites at Heathrow Airport, delivering high standards in line with Service Level Agreements (SLAs) and company policies.
Role Responsibilities:
Manage a cleaning team across multiple sites, including recruitment, staff development, inductions, training, and performance monitoring, ensuring annual appraisals are carried out and absence/holiday management is maintained in line with Mitie policies and procedures
Deliver routine planned and periodic cleaning, allocate duties, monitor cleanliness standards, carry out daily audits via CAFM systems, and ensure all areas meet required frequencies and SLAs
Provide technical training on equipment, cleaning practises, and use of chemicals, ensuring all Health & Safety procedures are followed, safety signage is used correctly, and all incidents are reported appropriately
Manage stock levels, uniforms, cleaning materials, and equipment, ensuring machinery is safe and maintained, storage areas are secure, and records such as attendance registers and stock sheets are accurately completed
Respond to customer complaints, major incidents, and site issues professionally, liaising with Duty Managers, Engineering Help Centre, and Soft Services teams to ensure effective resolution and continuous service improvement
Required Qualifications:
Applicants must meet the below defined requirements for the role:
Previous supervisory and cleaning experience
Strong communication skills and a professional attitude
Reliable, hardworking, and able to work independently
Ability to follow schedules and lead a team effectively
Self-driven, open, and committed to continuous improvement and innovation
Whats in it for you?
Full-time permanent contract
Lifestyle benefits via Choices platform including dental insurance, tech discounts, and dining cards
Virtual GP, Salary Finance options, life cover, and cycle-to-work scheme
Recognition through Mitie Stars, alongside training and career development opportunities