Operations & Customer Service Coordinator
Brandon, Suffolk
£28,000 - £36,000 per annum
Monday to Friday, 9:00am - 5:00pm
Permanent
Are you a confident multitasker with a strong eye for detail and a passion for keeping operations running smoothly? We're looking for an experienced Operations & Customer Service Coordinator to join a busy and supportive team in Brandon, Suffolk.
This is a hands on role where you'll oversee day to day office operations, supervise two team members, and manage key financial and customer service processes. If you enjoy variety, responsibility, and working in a fast paced environment, this could be the perfect fit.
Key Responsibilities:
Lead and support two sales office staff responsible for order input, invoicing, and handling customer queries and complaints.
Transfer customer payments from the bank to the accounts system electronically.
Reconcile incoming payments with individual customer records in the software.
Input supplier invoices into the accounts system.
Complete payment approval forms and process payments via HSBC banking app.
Prepare monthly customer sales reports for HQ to support turnover insurance.
Complete month-end reports and submit to the UK accountant for finalising accounts. What We're Looking For:
Proven experience in operations, finance administration, or customer service coordination.
Strong organisational and communication skills.
Confident using accounting and CRM software.
Ability to lead a small team and manage multiple tasks independently.
A proactive and professional approach to problem solving. For more information or to apply, please contact Megan Reeve on (phone number removed) or submit your CV below