Role: Train Running Controller
Location: Banbury
Contract Type: Permanent
Salary: £51,051 per annum
Closing Date: Monday 5th January 2026
Chiltern Railways, a proud subsidiary of Arriva UK Trains, runs exceptional mainline services from London Marylebone to Birmingham and more. We're known for our top-notch customer service, punctuality, and innovative approach. Our mission? Delivering reliable, comfortable journeys while ensuring passenger safety and satisfaction.
As a Train Running Controller at Chiltern Railways, you will play a pivotal role in the management and oversight of our train services. You will be responsible for making critical decisions related to service operations, ensuring efficient service delivery, and implementing contingency plans to maintain high performance standards. This role demands a proactive approach to monitoring and responding to service disruptions, collaborating closely with Network Rail and internal stakeholders to optimize service reliability.
Key Responsibilities:
* Provide day-to-day management and monitoring of Chiltern Railways' service operations
* Utilize TMIS, TRUST, and TrackerNet systems to identify and address potential or actual service disruptions promptly
* Maximize on-time performance by assessing and managing train schedules effectively
* Develop and implement contingency plans to mitigate the impact of disruptions on service delivery
* Coordinate with Network Rail on incident management and train regulation to safeguard service performance
* Ensure compliance with operational procedures and contingency plans during service disruptions
* Collaborate with Network Rail Controllers to anticipate and resolve regulatory issues affecting service operations
* Manage requests to Network Rail for schedule adjustments and additional train paths as necessary
* Plan and coordinate short-term train paths in collaboration with Network Rail, CR Fleet, and train crews
* Monitor and investigate TRUST incidents and delays attributed to them, taking corrective actions as needed
* Communicate effectively with internal and external stakeholders to address operational challenges tactfully and efficiently.
Personal Specifications:
* Experience working in a railway control centre environment preferred.
* Willingness to work flexible shifts, including unsocial hours
* Active listener with strong communication skills to convey clear and concise information
* IT literate with proficiency in railway software (e.g., TRUST, Compass) and MS Office
* Ability to travel to and from work, requiring own transport for access during unsocial hours
* Working in a Safety Critical environment
* Good understanding of railway rule book
* GCSE qualifications or equivalent
Please apply on our Website