Business Change Lead
Location: Manchester (Hybrid)
Contract: Permanent
Level: Senior / Leadership
The Opportunity
A large, complex organisation is seeking an experienced Business Change Lead to shape and embed an enterprise-wide change capability across a broad transformation portfolio.
This is a senior role with real influence, responsible for setting change strategy, governing delivery, and ensuring that large-scale change lands effectively across the organisation. You will lead a team of change professionals and work closely with senior leaders to manage change risk, readiness, adoption, and benefits realisation.
Key Responsibilities
Change Strategy & Leadership
Lead and embed a consistent, enterprise-wide business change framework aligned to the organisation's operating model and transformation strategy
Own and continuously improve change methodologies, standards, and governance
Act as a trusted advisor to senior leaders on change risk, organisational impact, and readiness
Portfolio Change Planning & Delivery
Oversee portfolio-level change planning, actively managing capacity and change saturation
Provide direction and challenge on initiative-level change plans to ensure quality and consistency
Champion robust approaches to impact assessment, business readiness, adoption, and benefits tracking
Establish clear and effective change reporting for senior stakeholders
Stakeholder Engagement & Communication
Lead the enterprise approach to stakeholder engagement for change
Ensure consistent, high-quality change and communication strategies across initiatives
Act as an escalation point for complex stakeholder issues and resistance
Promote transparency, engagement, and accountability throughout change delivery
Team Leadership & Capability
Lead, coach, and develop a team of Business Change Managers and Analysts
Define clear roles, responsibilities, and ways of working across the change function
Build organisational change capability and foster a high-performing, collaborative team culture
Experience Required
Extensive experience leading business change at portfolio or enterprise level
Strong understanding of business architecture / operating model change
Proven experience establishing and embedding change frameworks and governance
(e.g. Prosci, ADKAR, Kotter, McKinsey or equivalent)
Demonstrable experience leading and developing high-performing teams
Background in large, matrixed organisations, ideally multi-site, retail, healthcare, or similarly complex environments
Strong track record partnering with senior leaders and delivery teams
Experience in the Healthcare or Retail experience would be highly advantageous
Skills & Attributes
Excellent senior stakeholder management and influencing capability
Strong strategic planning, prioritisation, and dependency management skills
Exceptional written and verbal communication
Calm, credible, and authoritative leadership style
Pragmatic, outcomes-focused, and comfortable operating with ambiguity
Politically astute, resilient, and adaptable
Passionate about people-centred change
Why This Role?
This role offers the chance to:
Shape how change is delivered at enterprise scale
Influence senior leadership decisions
Build and mature a permanent change capability
Lead meaningful, organisation-wide transformation