Job Title
Junior IT Support Specialist
Location
Sheffield, UK
About The Role
Our IT Team play a key role in supporting the day to day of the business. From helping a new starter get set up or troubleshooting a network issue, your work will directly impact the productivity and satisfaction of your colleagues. You’ll gain hands‑on experience with a wide range of systems and tools in a global environment. This position is perfect for someone with a passion for technology, strong communication skills, and a desire to grow within the IT field.
Your Responsibilities
* Act as first point of contact for all technical support queries within the organization.
* Balance multiple technical issues at any one time, prioritising effectively while maintaining high attention to detail and accuracy.
* Diagnose and resolve basic technical problems, escalating more complex issues to the appropriate teams.
* Maintain a high standard of customer service.
What You’ll Bring
* Level 3 National Diploma/NVQ or above in relevant field
* Completed apprenticeship in relevant field
* Basic understanding of IT systems, networking fundamentals, and troubleshooting techniques
* Experience with Windows OS, Microsoft Office 365, and common desktop applications
* Experience troubleshooting computer hardware including SSD and RAM repair/replacement
* Ability to work under pressure and manage multiple tasks effectively
* Articulate with strong communication skills (oral and written)
Salary, Perks & Benefits
* £24 – £26,000 per annum, dependent on experience
* Hybrid working (two days in office)
* Health Cash Plan and Surgery Choices
* Westfield Rewards
* Matched Pension with Royal London
* Corporate Bonus Scheme
* Free use of onsite gym
* 25 days annual leave plus 1 in lieu of Christmas period
* Cycle to work scheme
* Electric car scheme
Next Steps And Support
If you think you fit the bill, we would love to hear from you!
Please note, while we welcome global talent, we’re currently unable to sponsor work visas.
We are a proud member of inclusive employers and a Disability Confident Committed employer. We value inclusivity and want to make sure our application process is open and accessible to all candidates. Please let us know if you require reasonable adjustments to ensure the recruitment process is as comfortable as possible.
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