Role Responsibility An exciting opportunity has arisen to join Kent Country Parks (KCP) as the Visitor Experience Manager. You will be based out of Country Parks including Shorne Woods Country Park, Lullingstone Country Park and Trosley with flexible working. There are 9 Country Parks and 3 countryside sites with over 1 million visitors per year. We are looking for an inspiring and innovative manager. You will provide leadership and line management to the area-based visitor services, education and events teams to ensure an enjoyable experience for all visitors to the parks, ensuring the smooth running of all visitor services functions including retail, events, team building, venue hire, birthday parties, educational visits, training and customer interaction. We will look to continue the commercial growth of the visitor and education services through continuous monitoring, improvement, review and innovation in order to meet and exceed income requirements now and into the future. Work closely with Ranger Services, Comms & Engagement, Catering and other staff in your areas to ensure a balanced, team approach to income generation and conservation is delivered. This will include taking a lead role in developing other new and innovative projects and services aimed at generating income whilst enhancing the countryside visitor experience. This will require gaining an in-depth understanding of visitor needs and motivations. This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service. This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification. Apply online For more information visit https://jobsearch.kent.gov.uk/jobs/job/Kent-Country-Parks-Visitor-Experience-Manager/13261