Role Details
Role 1: Full Time, Permanent – Night Shift
Working a 4 on, 4 off night shift pattern. 19:30-07:30, 11 hours, 1 hour unpaid break. Includes weekends and bank holidays. Night time enhancement between 22:00-06:00 on top of salary.
Role 2: Full Time, Permanent – Day Shift
Working a 2,2,3 shift pattern. 07:30-19:30. Week 1: Monday, Tuesday, Friday, Saturday & Sunday. Week 2: Wednesday & Thursday. Includes weekends and bank holidays.
About the Role
Work in a dynamic control room environment in the centre of Bristol, delivering solution‑oriented customer service to support a wide range of council services that keep the city moving and vulnerable residents safe 24/7.
Key Responsibilities
* Respond to Telecare alarm activations and talk to vulnerable clients to reassure them, understand the reason for activation and arrange an appropriate response, including alerting families, carers or calling for emergency medical assistance.
* Manage out‑of‑hours calls to the council and dispatch emergency housing repair teams to council tenants with urgent problems, and deliver concierge services.
* Monitor lone working, security and intruder alarms for a range of services and buildings and take appropriate actions following an alarm activation.
* Support the smooth running of traffic in the city by monitoring bus lanes, car parks and taxi ranks.
* Monitor CCTV and radio systems to support the delivery of community safety and crime‑reduction initiatives and a safe night‑time economy.
* Coordinate the response to emergencies and incidents that may occur.
Requirements
Successful candidates must pass Police vetting (NPPV2) and an Enhanced DBS Check.
Training and Development
There is a detailed and thorough training and induction period followed by ongoing training and professional development to support you in these tasks.
Benefits
We offer a hybrid approach to working, membership of the Local Government Pension scheme, generous annual leave, and a supportive environment where you can help make Bristol a better place.
How to Apply
Apply via the button below. To be shortlisted, demonstrate how you meet each of the essential criteria in the Person Specification. If you meet the essential criteria, you are guaranteed an interview as a Disability Confident employer. References will be requested after an interview invitation.
Equality, Diversity & Inclusion
At Bristol City Council we value a workforce as diverse as the city we serve. We welcome, develop and promote people from all sections of the community. Appointments will be made on merit.
Legal and Data Protection
The personal information you provide in the application will be used confidentially and not visible to hiring managers, ensuring fair treatment for all candidates.
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