Are you 1st in line for IT support ??? Are you a tech-savvy problem solver with a passion for helping others? Join Community Integrated Care, one of the UK’s largest and most successful social care charities, as a 1st Line IT Helpdesk Support Technician to join our IT team based at our head office in Widnes. You’ll be the first point of contact for IT support across the organisation—keeping our systems running and our people connected. This is a full time, permanent, office based role so you will need to live within an hours commute of our head office in Widnes. What is The Deal for you? Flexibility! You can work your full-time hours over 4 days and enjoy a long weekend or work over 5 days to accommodate your other commitments. Hybrid Working! Do you like to work from home? Or do you prefer being in an office? With this role you have the option of working from home or from one of our regional offices or a blend between the two. Benefits: Retail discounts, holiday discounts, cycle to work scheme and travel discounts through our benefits app. Development: We'll work with you to develop your career or to learn and experience new things. We're passionate about developing our people! Dare to Learn: Access to our amazing online training platform where you can upskill taking a variety of courses and qualifications. Support: From our Employee Assistance Programme (available 24/7), financial support options, and wellbeing fund you'll have the support available to lead an easier (financial) life. Who you’ll be supporting & more about the role: As the first point of contact for all IT queries, you’ll provide professional, friendly, and effective technical support to our colleagues across the charity. Whether it’s troubleshooting hardware, configuring new devices, or resolving software and networking issues, you’ll play a vital role in keeping our services running smoothly. Day to Day (list not exhaustive see attached job description for more detail): Provide 1st line technical support via phone, email, or onsite visits. Log and manage incidents through the IT Helpdesk system. Manage user accounts and reset passwords in Active Directory & Azure AD (Entra). Troubleshoot hardware issues (laptops, desktops, printers, peripherals). Resolve network connectivity problems, including Wi-Fi and VPN access. Maintain asset logs and ensure compliance with IT procedures. Escalate complex issues to 2nd Line Support or the IT Helpdesk Manager. Liaise with external support providers when required. Deliver customer service and training to end users. Your values: Our ideal Candidate Qualifications, Skills and Experience Qualifications No formal degree required, but Microsoft certifications such as Microsoft 365 Fundamentals (MS-900) or Windows Client (MD-100) are advantageous. Skills Windows expertise: Strong understanding of Windows 10 & 11, troubleshooting user issues and configuring devices. Microsoft 365 proficiency: Experience supporting applications like Teams, Outlook, SharePoint, and OneDrive. Active Directory & Azure AD: Ability to manage user accounts, permissions, and security settings. Communication skills: Clear and professional support for users at all levels. Customer service mindset: Friendly, patient, and proactive in resolving issues. Experience Prior helpdesk experience is beneficial, but working knowledge of Microsoft environments is most important. Hands-on troubleshooting of Windows desktops, laptops, and peripherals. Experience managing Microsoft 365 accounts, permissions, and email troubleshooting. Familiarity with Microsoft Intune, Endpoint Manager, and basic networking concepts. Knowledge of security best practices within Microsoft environments. Please note, if you are interested in this role, we welcome your application as soon as possible! Depending on the volume of applications received, the vacancy may be closed before the expected advertising end date. Interested and want to know a bit more? To find out more about our charity check out: https://www.youtube.com/watch?v=Z-zYkoj7x8s We’re really proud to be a Hive HR Employee Voice Certified organisation, a recognition that confirms our commitment to creating a culture where our colleagues are not only encouraged to share their thoughts, but where this feedback is actively sought and acted upon to drive positive change at every level. In our 2025 Colleague Engagement Survey, 59% (nearly 3,800) of our people shared their feedback and insights, giving us an incredible Employee Net Promoter Score of 34. The Employee Net Promoter Score is a measure of how willing our colleagues are to recommend us as a good place to work to their loved ones – and a score of 34 is considered a Very Good score when compared to global benchmarks set by hundreds of other organisations.