Overview
Job Title: Leasehold Asset Services Administrator
Contract Type: Permanent
Salary: £24,975.62 Per Annum (£27,373.70 is achieved after 12 months successful performance in the role) Per Annum
Working Hours: 35 hours per week
Working Pattern: Monday-Friday between 9am - 5pm, Hybrid
Location: Liverpool
Difference you will make
Provide comprehensive office administration by undertaking clerical and coordination activities to support service delivery within the Leasehold Asset Services Team.
About you
We are looking for someone who has:
* Proven track record of providing administrative services
* 5 GCSE’s Grade C or above or equivalent NVQ
* Experience of managing and co-ordinating insurance and legal claims
* Experience of organising meetings and liaising with suppliers
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
* Flexible working options available
* Investment in your learning, personal development and technology
* A wide range of benefits
Diversity and Inclusion at Riverside
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Applications may close before the deadline, so please apply early to be considered
Role Profile
* Perform administrative and clerical tasks for a variety of asset services activities within the RHO portfolio, in accordance with Riverside’s policies and procedures
* Ensure a high quality customer focused service is provided at all times.
* Create and maintain filing and database records, ensuring they are current, accurate and compliant with relevant policies and procedures.
* Respond to queries from customers and stakeholders within agreed timescales, whilst promoting a culture of ‘customer care’ and continuous improvement.
* Maintain CRM records, ensuring all customer interactions are noted on appropriate systems.
* Act as an administrative focal point for complaints, First Tier Tribunals and insurance and legal claims, providing administrative support including arranging attendance at tribunals, carrying out investigative work as appropriate including liaison with leaseholders and third parties, bringing cases to a satisfactory and timely conclusion where possible and recording the outcome using appropriate systems and in the agreed format.
* Maintain accurate asset records on behalf of RHO, using appropriate systems, ensuring the integrity and quality of data to enable regular analysis to be carried out and reporting to be completed as required
* Raise purchase orders as required using relevant systems, ensuring goods are receipted, payment is arranged within agreed timescales and appropriate budgets are impacted.
* Process leaseholder consent to alterations.
* Manage customer enquiries effectively, escalating complaints and complex queries via the appropriate channels to ensure effective resolution.
* Ensure internal business processes are followed in line with the Group’s policy, procedures and statutory requirements.
* Contribute to the continuous improvement of processes and procedures.
* Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service.
* Ensure that all data protection requirements are met in accordance with the Group’s policy, procedures and statutory requirements.
* Ensure that health and safety requirements are met in accordance with the Group’s policy, procedures and statutory requirements.
* Organise and coordinate events including meetings and conferences; booking venues, accommodation, catering, transportation and any other resources to ensure they meet requirements and operate efficiently.
* Compile information and prepare documents in a variety of formats; to include: copy and audio typing, formatting and review.
* Provide Personal Assistant (PA) support to members of the team as required.
Person specification
Knowledge, Skills and Experience
* Proven track record of providing administrative services
* 5 GCSE’s Grade C or above or equivalent NVQ
* Experience of managing and co-ordinating insurance and legal claims
* Experience of organising meetings and liaising with suppliers
* Proficient with Microsoft Word, PowerPoint and Excel
* Ability to show initiative and propose solutions to issues identified
* Results focused with the ability to take ownership of tasks
* Excellent team player who can work flexibly to meet business requirements
* Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities
* Customer focusedwith excellent written and verbal communication skills,with the ability to work at all levels within the business
* Previous experience of using CRM software
About Us
Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.
* Locations Estuary Blvd, Liverpool, L24 8RF, GB
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