Claims Handler - Insurance
Southport, Merseyside | £28,000-£40,000 DOE | Permanent | Hybrid Working after qualifying period
Are you a confident communicator with a sharp eye for detail and a passion for helping clients navigate complex claims? Join our vibrant and outgoing team in Southport, where personality matters just as much as professionalism.
Position Summary
We're on the lookout for a dynamic Claims Handler to manage a varied portfolio across motor, property, liability, cyber, and professional indemnity. You'll be the go-to person for clients, guiding them through the claims process with empathy, efficiency, and expertise.
What You'll Be Doing
1. Claims Management: Handle cross-class claims from start to finish
2. Client Advocacy: Be the trusted voice for clients, ensuring fair outcomes
3. Negotiation: Work with insurers and third parties to secure optimal settlements
4. Documentation: Maintain accurate records and ensure compliance
5. Customer Service: Deliver responsive, empathetic support
6. Loss Prevention: Recommend strategies to reduce future risk
7. Continuous Improvement: Stay ahead of industry trends and regulations
Key Performance Indicators
8. Timely claims closure
9. High client satisfaction
10. Accurate and fair settlements
11. Effective cost management
12. Full compliance with industry standards
Key Relationships
13. Clients, insurers, loss adjusters, solicitors, repair contractors
14. Internal teams including Account Executives
What You'll Bring
15. Experience in claims handling (broker or similar environment)
16. Strong interpersonal and communication skills - chatty and confident is a plus!
17. Detail-oriented with excellent documentation skills
18. Ability to thrive in a fast-paced, collaborative setting
19. Familiarity with Acturis and Microsoft Office
20. A client-first mindset and problem-solving attitude
Benefits
21. Medicash health plan
22. ️ Income Protection & Life Insurance
23. ️ Employee discount portal
24. Cycle to work scheme
25. Hybrid working
26. Pension (5% employee / 3% employer)
This is a fantastic opportunity to join a sociable, high-performing team where your personality and expertise will shine. If you're ready to take the next step, we'd love to hear from you.