Overview
We are seeking a dedicated and enthusiastic Customer Service Advisor to join our expanding team. The ideal candidate will possess excellent communication skills and a passion for providing outstanding service to our customers. This role is essential in ensuring customer satisfaction and maintaining the reputation of our company. The ideal candidate will be professional, well organised and able to work on their own initiative and as part of a team to ensure the best level of customer service.
Duties
* Meeting and Greeting Customers
* Processing new claims
* Booking customers in for repairs
* Arranging collections/deliveries
* Customer Updates
* Managing Courtesy Vehicles.
* Dealing with all incoming/outgoing calls.
* Keeping management system up to date
* General Reception duties
Experience
* Minimum of 2 years office or administrative experience is highly desirable.
* Computer Literate is essential
* Strong organisational skills to manage multiple tasks effectively.
* Experience in similar role is beneficial.
* A positive attitude towards learning new systems and processes is essential. If you are passionate about customer service and possess the necessary skills, we encourage you to apply for this exciting opportunity to be part of our dynamic team
Working hours are Monday-Thursday 8:00AM-16:45 and Friday 8:00AM to 15:30.
Salary up to £26,000 DOE Plus Team Bonus
Job Types: Full-time, Permanent
Pay: Up to £26,000.00 per year
Benefits:
* Free parking
* On-site parking
Work Location: In person