Sales Support Team Leader £30,773 OTE £8,000 Benefits Location: Newcastle |Permanent Are you an experienced team leader who thrives in a fast-paced, people-first environment? Do you have a passion for driving performance while keeping the customer experience front and centre? If so, this could be your next role. Working for a tech business that is changing the way people manage their household billsby bundling them into one simple monthly payment. Less admin, less hassle, and a better experience all round. Fantastic culture toorecently scored a 9.3/10 for recommendation as a great place to work! As Sales Support Team Leader, youll be responsible for leading a team of 710, driving both performance and process improvements. Youll spend roughly 70% of your time focused on leadership and 30% managing your own workloadcovering everything from utility registrations to frontline customer service. What you'll be doing: Leading your team to deliver exceptional service across both B2B and B2C customer bases Managing daily performance, KPIs, and task allocation Coaching, training, and developing your team, from onboarding through to ongoing 1:1s Holding team meetings, leading on updates and training initiatives Owning rota management, return-to-work processes, and QA Improving internal processes to increase efficiency and drive results Collaborating with stakeholders across departments to support business growth Creating training documents and maintaining CRM records to a high standard Providing frontline support for escalated queries and customer challenges About you: Previous experience in a team leader or supervisory role Excellent communicator with strong written and verbal skills Confident decision-maker who thrives on accountability Highly organised, able to prioritise and multitask effectively Comfortable using data to analyse team performance and identify improvements Resilient, empathetic, and solutions-focused Skilled in managing people and driving continuous improvement What youll get from us: £30,773 base salary up to £8,000 OTE Annual salary uplift every April 25 days holiday bank holidays, with the option to buy/sell 5 days Up to £1500 towards learning and development directly benefiting your role Access to private GP and counselling services through health benefits Enhanced pension after 3 years Discounted travel options and cycle to work scheme Paid volunteering day and regular opportunities to support local charities Working hours: Monday to Friday 10am6pm 1 in 4 Saturdays (subject to business needs) Sound like a fit? Apply now via the link wed love to hear from you!