Campaign Strategy Account Manager
Navigator
About Navigator
Navigator is a travel-focused ad tech platform built for scale, precision, and impact. Following our recent Series A funding round, we are evolving from a digital consultancy into a data-driven advertising platform at the intersection of travel intelligence and multi-channel media execution.
We ingest second-party data from leading travel companies including OTAs, airlines, and metasearch platforms, segment audiences across all our data partners, then syndicate those audiences across every major advertising platform. Wherever our clients’ travellers are, we have a way of reaching them.
We are building toward an “agentic advertising” future where AI-driven automation handles execution with expert human-in-the-loop decision-making. This is an opportunity to be part of that platform while working with elite hospitality and travel brands at the forefront of digital advertising.
About the Role
This is a client ownership role. You will serve as the primary point of contact for a portfolio of retained clients, responsible for the relationship, the reporting, and the commercial growth of every account you touch.
You sit inside the delivery pod, reporting to the Director of Campaign Delivery, with a dotted line to the regional Head of Sales. That structure is deliberate. Sales opens the relationship. You own it from handover through to renewal and beyond. Your job is to keep clients informed, keep them confident, and find every legitimate reason to deepen their investment in Navigator.
You do not execute campaigns at the platform level day to day - that sits with the Paid Media Manager and Ad Ops Executive in your pod. But you must understand the platforms well enough to read performance critically, spot problems before they reach the client, and represent the work with genuine authority in every client conversation.
This is not a passive relationship-management role. It demands commercial instinct, platform literacy, and the ability to turn data into a narrative that moves a client to action.
What You’ll Do
Client Relationship Management
- Serve as the primary point of contact for a portfolio of retained clients, owning the relationship from post-sale handover through to renewal
- Lead the client communication rhythm: weekly check-ins, pacing updates, monthly performance reviews, and quarterly strategic conversations
- Handle difficult client conversations with confidence - missed targets, creative pivots, budget reallocations, and expectation resets - without escalating upward unless genuinely necessary
- Translate client objectives into clear internal direction for the pod and push back constructively when briefs need sharpening
- Build and maintain trust with senior client stakeholders, representing Navigator’s point of view on performance and strategy
Campaign Oversight and Reporting
- Monitor campaign pacing, delivery, and performance across Meta, Google, TikTok, and programmatic channels on a daily basis and know what you are looking at
- Produce weekly performance summaries and monthly client reports with clear, client-ready narratives that go beyond vanity metrics and connect channel data to business outcomes
- Maintain live client dashboards - whether in Looker Studio, Datorama, or native platforms - ensuring tracking and reporting visibility is always accurate and current
- Identify delivery risks, performance anomalies, and pacing discrepancies early and co-ordinate with the Paid Media Manager to resolve them before the client notices
- QA campaign setups, naming conventions, UTM structures, and pixel events to catch errors before they surface externally
Commercial Growth
- Identify opportunities to scale client budgets, expand into new channels, and introduce additional Navigator products or audience strategies
- Translate performance insight into commercial opportunity and frame it in terms that give clients a clear reason to act
- Own renewal preparation: compile performance evidence, proof-of-value narratives, and case study material that makes the rebook an easy decision
- Maintain forward visibility of renewal timelines and flag at-risk accounts with enough lead time to intervene
- Earn competitive commission on rebookings and upsells within your portfolio
Internal Co-ordination
- Act as the client’s advocate inside the pod - brief the Paid Media Manager and Ad Ops Executive clearly so delivery reflects exactly what has been promised
- Maintain up-to-date account documentation including media plans, schedules, approval records, and contact logs
- Manage client deliverable timelines and flag slippage before it becomes a client-facing problem
- Feed client insight, feedback, and emerging requirements back into the strategic conversation with the Director of Campaign Delivery
What We’re Looking For
- 3 to 5 years in a client-facing account management role within an ad tech, digital agency, or performance marketing environment
- Solid working knowledge of Meta Ads Manager and at least one other biddable platform - Google Ads, TikTok, DV360, or equivalent - you do not need to be a trader, but you must be able to read a dashboard critically and understand what it is telling you
- Proven ability to manage client relationships independently, including high-stakes or sensitive conversations without escalating everything upward
- Commercially astute - you understand margin, pacing, and revenue dynamics, not just campaign performance
- Strong written and verbal communicator: you write concise, clear client-facing reports and can present performance data without losing the room
- Organised and self-directing, with the ability to manage multiple accounts simultaneously without things falling through the gaps
Nice to Have
- Experience in travel, hospitality, or similarly considered-purchase verticals
- Familiarity with first-party or second-party audience data and how it is applied in campaign targeting
- Exposure to programmatic advertising and DSP environments
- Understanding of pixel and tracking setups, attribution models, and where measurement breaks down
- Experience working within a pod or embedded delivery team structure
Why Navigator
- Agentic Advertising: join a company with genuine ambitions to lead the next era of AI-driven media buying - and a platform already being built to deliver it
- Series A-Funded Growth: the commercial foundation is in place; this is the moment to grow with the business, not catch up to it
- Proprietary Data: work with first and second-party travel audience data that most account managers never get access to
- Visible Impact: a lean, senior team where your opinion will be heard, your accounts will matter, and your results will be seen
- Interesting Accounts: we work across travel, hospitality, and entertainment with some of the world’s biggest brands
- Competitive Compensation: strong base salary with commission on rebookings and upsells within your portfolio
