Customer Journey Manager (Business Analyst Data Quality)
6 Months : Contract
Leeds / Edinburgh (2 days a week on site)
Are you passionate about data and its impact on customer experience? Do you thrive in a dynamic banking environment where your analytical skills can shine? If so, we have an exciting opportunity for you
What Youll Do:
As the Customer Journey Manager focused on Data Quality, youll play a pivotal role in enhancing our customer experience through effective data management. Heres what your day:to:day will look like:
Data Analysis: Dive deep into various data sources to identify key themes, trends, and potential business impacts that drive decision:making. Research Excellence: Conduct primary research and curate relevant information to inform analysis and reporting. Stakeholder Support: Enable and advise stakeholders on data management systems and frameworks to maximize business benefits. Documentation Development: Craft, edit, and tailor materials to ensure clear communication across diverse audiences while maintaining organizational standards. Process Improvement: Identify shortcomings in current processes and contribute to enhancements using established change management frameworks. Guidance on Data Policies: Provide insights to managers and stakeholders regarding data policies, procedures, and best practices. Issue Investigation: Investigate queries and non:compliance matters, pinpointing root causes and proposing viable solutions. IT Security and Governance: Support improvements in data governance and security protocols within your area of responsibility. Risk Management: Employ established risk management systems to safeguard the organization against undue risks. Strategic Contribution: Participate in strategic planning and knowledge management efforts, facilitating continuous improvement. Team Leadership: Supervise and guide a team, ensuring alignment with objectives and fostering a collaborative environment. Continuous Learning: Embrace personal development and mentor others through coaching and training opportunities. Networking: Build effective internal networks, offering consultancy:style support and guidance to stakeholders across the organization.
Who You Are:
A data enthusiast with strong analytical skills and experience in data management. A proactive problem solver who enjoys identifying opportunities for improvement. An excellent communicator, capable of tailoring messages to various audiences. A collaborative team player who thrives in a fast:paced environment and enjoys supporting others.
Why Join Us?
At our client, youll be part of a vibrant team committed to delivering outstanding customer experiences. We offer:
Competitive salary and benefits package Opportunities for professional growth and development A supportive and inclusive work environment The chance to make a real impact in the banking industry
Ready to embark on this exciting journey?
If you are eager to leverage your skills in a role that combines data quality management with enhancing customer journeys, we want to hear from you Apply today and take the next step in your career with us
Join us in shaping the future of banking through data:driven decision:making. Your journey begins here
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