We are looking to recruit a Key Account Administrator to be based in our Warrington Office on a full time and permanent basis working from Monday through to Friday. The successful candidate will be responsible for managing and maintaining key account information, working on their own with minimal supervision and utilising initiative.
What you'll be doing:
1. Preparing documentation, and producing reports for meetings
2. Prepare for and attend key account management meetings when required
3. Take and screen calls, enquiries and requests, and handle appropriately
4. Deal with incoming email and often correspond on behalf of management efficiently and professionally
5. Keep the clients up to date with all issues regarding their contract and follow up on any requests
6. Respond to clients needs promptly and be the first point of call ensuring customer service is paramount
7. Maintenance of files, assisting with worksheets, schedules, and other service-related documents
8. General administrative duties - including typing correspondence, dictation, record keeping etc
9. Keeping the in-house system up to date and updating customer service portals to ensure we adhere to KPIs & SLAs
10. Producing client invoice applications and preparing and sending accurate sales invoices
11. Communicating professionally with all people and departments both externally and internally
12. Logging & processing callouts / maintenance and liaising with engineers to ensure completion
What we're looking for:
13. Proven administrative experience in a similar role is essential
14. Proficient use of MS Office Systems (Excel, Word & PowerPoint)
15. High attention to detail, strong organisational skills and the ability to multi-task
16. Strong verbal communication and written skills
17. Ability to work under pressure to demanding deadlines without compromising on accuracy
18. Experience of dealing directly with internal and external clients
19. Relationship building skills (internal and external) and be a team player
20. Highly organised, proactive with the ability to work as a Team as well as on own initiative
21. Good planning and time management skills
22. Able to resolve conflicting demands to ensure good customer service
23. Working with minimal supervision and utilising initiative
What’s in it for you?
24. Join our purpose-driven organization. Help shape an industry in which two billion people rely on our products and services every day.
25. Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career.
26. Thrive in a diverse and supportive culture. Through local and global initiatives, we promote a culture of inclusion which celebrates diversity and ensures that everyone feels valued.
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Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.
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