Customer Team Leader
Location: Quilstile Road, Wheatley Hill, DH6 3RF
Pay: £14.48 per hour
Contract: 39 hours per week + regular overtime, permanent contract, full time
Working pattern: A mix of opening, closing, and mid‑day shifts, with flexibility across the week including at least 2 evening shifts and 1 weekend shift.
What you’ll do
* Own the day‑to‑day running of the store by leading the team on your shift
* Motivate, coach, and support your team to deliver great service and efficient operations
* Work hands‑on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
* Support store performance through merchandising, stock accuracy, and HR processes
* Champion Co‑op through community engagement and membership growth
What you’ll bring
* Passion for people and leadership
* The ability to work flexibly and lead by example
* Skills in retail, merchandising, or team management (experience not essential)
Benefits
* Full training and career development resources
* 30% discount on Co‑op products in store
* Flexible access to pay as you earn it
* Up to 10% pension contributions
* 36 days of holiday (pro‑rated, including bank holidays)
* 24/7 access to GP appointments, and colleague support programme
* Market‑leading policies to help you through life's big moments
A place you'll belong
We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong.
We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.
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