Salary: £25,000 - 30,000 per year Requirements: Previous Helpdesk/IT Support (telephone/remote support) experience Excellent telephone manner and communication skills with a strong customer service focus Excellent working knowledge of Microsoft Desktop and knowledge of Server Operating Systems Experience with Microsoft 365 Administration and Troubleshooting Fully conversant with PC hardware set-up, configuration and troubleshooting A hands-on approach with a willingness to learn Full UK Driving Licence and access to own transport is essential for this role GCSE or equivalent (preferred) Technical support/Helpdesk: 2 years (required) Responsibilities: Provide helpdesk support to clients, assisting them with hardware and software problems via Internet, phone, and email Work collaboratively within the IT Helpdesk Team Maintain a supportive environment focused on knowledge sharing and quality customer service Stay updated with the latest technologies, techniques, initiatives, and industry changes Participate in training and development opportunities to enhance technical skills and career progression Technologies: Cloud Hardware Support Microsoft 365 Office 365 Security More: At Excellence IT, we focus on the skills and experience of our staff that create a genuine difference. As a newly Employee-Owned business, we take pride in building a culture where every team members voice is valued. We offer a dynamic work environment with a fantastic opportunity for an experienced IT/Cloud Technician to join our bustling IT Helpdesk Team based in Caerphilly. We provide excellent professional development opportunities, competitive salary progression, and a range of employee-led benefits, including profit sharing, life cover, and a health and wellbeing program. last updated 7 week of 2026